Graduate Program Advisor

University of Washington•Seattle, WA

1d•$72,000 - $78,000•Hybrid

About The Position

The Graduate School’s Master of Human-Computer Interaction and Design (MHCI+D) program has an outstanding opportunity for a Graduate Program Advisor to join their team. About this Opportunity Reporting to the Program Manager of the Master of Human-Computer Interaction and Design (MHCI+D) program, the Graduate Program Advisor plays a critical role in the MHCI+D program by managing co-curricular activities and delivering student services throughout the graduate student lifecycle. This position manages program recruitment, guides students through application, acceptance, and matriculation processes, and enables the launch or re-launch of careers as students become MHCI+D alumni. MHCI+D is an interdisciplinary degree program offered by four departments: Computer Science & Engineering , Human Centered Design & Engineering , the Information School, and Division of Design in the School of Art + Art History + Design. This interdisciplinary approach prepares a new generation of designers, engineers, and researchers to integrate design thinking and behavioral science in service of a more effective user experience.

Requirements

Bachelor's degree in education, counseling, business administration, or related field
At least 3 years of work experience in academic advising for students in higher education, and/or recruiting, and/or career coaching and job placement
Experience working and maintaining confidentiality with individuals of varying ages and diverse backgrounds, including underrepresented minorities and/or international students or employees
Demonstrated ability to balance student centered responsibilities with program-wide responsibilities
Demonstrated ability to resolve difficult, challenging, or unique situations
Demonstrated ability to manage time and workload against external deadlines
Proficiency with Microsoft Office Suite, Google Workspace, electronic calendaring, Slate or other admissions tools, and Insightly or other customer relationship management tools.
Excellent verbal, written, and interpersonal communication skills
Strong attention to details

Responsibilities

Recruiting and Admissions (50%) In collaboration with the Assistant Director of Student Services - implement day‑to‑day management of the admissions process—including generating reports and monitoring electronic application materials to ensure alignment across UW MyGrad, Slate, and other applicable admissions systems.
Advise prospective students regarding the application process, degree requirements, transfer and GNM credits, and other issues related to admissions and enrollment applicable to the prospective student’s unique situation.
Co-facilitate annual review and update of full admissions process and training of admissions reviewers.
Coordinate the preliminary review of all applications to determine if applicants meet the Graduate School and MHCI+D minimum qualifications.
Co-host and help promote information sessions and other virtual events/sessions that support recruitment and enrollment efforts of the MHCI+D program.
Plan and execute activities to engage and maintain admitted students.
In collaboration with the Manager of Communications & Outreach execute an annual recruitment campaign including email and event coordination to increase yield of qualified applications.
Foster and maintain continued relationships with external organizations and alumni to support the efforts of recruitment.
Advising and Student Support (25%) In collaboration with the Assistant Director of Student Services - advise students on various topics, including course planning, graduation requirements, and career preparation, and resolve institutional issues with registration, financial aid, and other additional roadblocks.
Monitor cohort morale, emerging student needs, represent student perspectives, and participate in curricular review and discussion.
Support students in developing conflict management strategies, group norms, and accountability structures to foster healthy team dynamics.
Oversee co-curricular programming for the MHCI+D program, which includes implementing events and managing assessment and learning outcomes.
Support program communication channels such as Optisign, Canvas Cohort Page, weekly newsletters, and others.
Alumni Support (15%) Support and advise on the MHCI+D Alumni Council and subcommittees.
Develop, host, and assess alumni-related events, activities, and sessions in-person and online.
Other Duties (10%) Support MHCI+D events, including orientation, graduation, DUB, and Showcases.
Support strategic initiatives that align with this role.