Graduate Coordinator

Clarkson University•Potsdam, NY

1d•$18 - $20•Hybrid

About The Position

This position will coordinate all aspects of graduate study including assistance with the processing of applications, maintaining student records, and verifying graduate degree completion. This position will interact with many different areas both on and off campus in order to maintain accurate records for all current and former graduate students. This individual provides highly integrated administrative services which support the academic goals of the graduate students. Occasional travel to other campuses may be required.

Requirements

Bachelor’s degree in business, liberal arts or the sciences plus three years of related experience or equivalent combination of relevant education and experience.
At least three years of demonstrated experience and commitment to Customer Service.
Experience in a professional setting.
Strong organizational skills.
Ability to work independently or as a member of a team.
Ability to interact in a professional manner with staff, students and the public.
Tact, diplomacy and judgment in dealing with students, faculty, and administrators.
Excellent verbal and written communication skills.
Independent decision making and problem solving ability.
Professional appearance and demeanor.
Demonstrated experience with Microsoft Word and Excel.
Attention to detail.

Nice To Haves

Bachelor's degree in business, liberal arts or the sciences and five years of experience working with college students in an administrative or advising capacity.
Five years of experience working with college students in an administrative or advising capacity.
Knowledgeable of trends, challenges and opportunities in adult and online education and demonstrates enthusiasm for building a successful overall program.

Responsibilities

Meet enrollment targets by providing best in class support to incoming students prior to their arrival on campus by conducting webinars, offering campus tours, conducting email, text, and phone outreach.
Work closely with the admission team including co-staffing prospective student events and activities ensuring a smooth transition from prospective to current student.
Provides excellent customer service to current students by being their main point of contact, assisting and directing students to proper resources.
Facilitates the application evaluation workflow process between the applicant the program graduate faculty.
Prepares correspondence and financial aid offers in accordance with departmental admission decisions. Ensure that accepted applicants receive relevant information relating to admissions and enrollment requirements.
Responsible for providing detailed information on program offerings, learning management system assistance, administrative guidance on policy, exceptions, and ensuring that the students’ concerns are addressed or escalated appropriately.
Responsible for administrative tasks associated with student experience management, including evaluating and documenting procedures, working professionally with students in order to enforce policies, provide information and guidance.
Develop and deliver new graduate student orientation and check-in events; both onsite and online.
Works closely with Student Administrative Services, International Office and academic department to ensure that students are enrolled and check-in on time as well as enrollment compliance with financial aid offers, if applicable.
Oversees departmental offices in the initial processing of all graduate teaching and research appointments. Acts as a liaison between the Graduate School and Sponsored Research Services with emphasis on verification of research funding availability.
Processing Department Scholarship Awards and Graduate Appointment awards to student records. Works closely with Student Administrative Services and Student Financials to ensure awards are in line with tuition charges and if updates need to be made, completes necessary follow-up so that University financials are reflecting accurately.
Provides administrative support to graduate students by facilitating withdrawal forms for leaves and deferments, course waivers and transfers, monitoring academic standing and degree completion progress, and ensuring timely and accurate dissertation publishing if applicable.
Works closely with Program owners to ensure students are matched appropriately with faculty advisors and is correctly reflect in PeopleSoft.
Builds relationships with faculty and staff in order to work effectively and efficiently to provide students with service excellence.
Attend meetings as appropriate and represent the Graduate School and graduate students at University events.
Participate in professional development activities.
Exercises independent judgment daily to ensure highly sensitive and confidential student data is communicated and managed appropriately.
Plays an active role in the development of strategic and operational plans as required by department leadership
Works closely with team members and leadership to achieve successful results on all established individual and departmental goals and key enrollment indicators.
Hire, train, direct, and supervise student workers
Works with the Graduate marketing team to establish and manage messaging, activities and web content for admitted students to encourage a positive response and commitment to enroll
Present a courteous and helpful tone when interacting with all constituents including faculty, staff, students and the general public
Other duties as assigned