Graduate Communications Specialist – Graduate School - UTK

University of Tennessee•Knoxville, TN

2d•Onsite

About The Position

Reporting to the Communications Manager, the primary purpose of this position is to develop and implement technology solutions to achieve communications goals. These solutions will primarily be in the areas of web development and database management. This position is part of the communications team in the Graduate School and provides support across the department, including areas of recruitment, admissions, and student services.

Requirements

Bachelor’s Degree and one year of relevant experience in developing content for multiple communications channels, including email and social media, or an equivalent combination of education, training, and experience OR an Associates degree and 3 years of relevant experience.
Ability to learn and adapt to new technologies
Excellent oral, written, interpersonal, and customer service skills.
Strong attention to detail.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Previous work in higher education
Administration of a CRM, such as Slate or Salesforce
Building and deploying HTML emails
Graduate enrollment management
Experience with databases, such as Oracle or MySQL
Wordpress and/or Sharepoint
Graphic Design Principles
Knowledge of higher ed admissions processes
Knowledge of HTML, CSS, Javascript, and other relevant web technologies

Responsibilities

Assist in the upkeep of primary web assets, such as the Graduate School website, the Graduate Council website, and intranet sites related to faculty and staff support, including content updates and the development of HTML/CSS/Javascript solutions.
Participate in the redesign and development of the next-generation Graduate School website using new systems developed by university-level web development teams.
Develop solutions in Slate and Salesforce to display data for users (faculty, staff, students), including the development of microsites (portals) and forms.
Provide support in the continuing development and maintenance of HTML email templates used in CRM-related communications.
Develop and implement solutions to connect various data sources across campus related to graduate students to provide necessary reports used by administration to implement data-driven strategies.
Provide support for Graduate School events (Orientations, Hooding, Community Fair, etc.).
Other duties as assigned.