Graduate Admissions Counselor

Barry University•Miami Shores, FL

2d•Onsite

About The Position

The Graduate Admissions Counselor is responsible for developing and maintaining a positive relationship with graduate applicants (both domestic and international) at all levels and during all phases of the recruiting and application process. This position serves as the primary contact for all graduate inquiries and applicants and engages in comprehensive recruiting and conversion work. This individual is also responsible for working within the university environment to facilitate enrollment and effective working relations among schools/departments as assigned.

Requirements

A Bachelor's degree in any discipline is required.
1-3 years of relevant experience is required.
Intermediate experience with MS Office Suite.
Must possess excellent interpersonal and cross-cultural communication skills, with the ability to actively listen, build positive relationships, and effectively engage with individuals from diverse backgrounds.

Nice To Haves

Experience with Colleague is preferred.

Responsibilities

Work toward and achieve the college/school/program’s enrollment goals by participating in recruitment activities.
Provide information to prospective students regarding graduate programs, admission requirements, and required documents.
Prepare presentations for prospective and accepted student audiences.
Coordinate and participate in on-campus events for prospects, accepted students, and special interest groups.
Travel to represent the University and support recruiting efforts, including college visits, college fairs, conferences, and off-campus events.
Conduct mail, text, phone, and email recruiting campaigns to generate inquiries and applications using the CRM system.
Respond to all inquiries via phone, text, email, and/or mail and track them using the CRM system.
Conduct information sessions and attend college fairs and other events.
Counsel prospective students to encourage campus visits and application submission utilizing the CRM system.
Manage campus visits and schedule prospective students, including meeting with faculty.
Represent the Barry University brand and serve as a content expert for prospective students and others for the program.
Execute additional tactics that support strategies to attract, recruit, and enroll qualified students.
Assist in assessing results of prior recruitment travel and development of subsequent recruitment travel.
Facilitate timely and appropriate information delivery to move students through the stages from inquiry to applicant and support the conversion of applicants to accepted and enrolled students.
Determine the prospective student's preferred method of communication, incorporating all media types.
Create and conduct follow-up via phone, live chat, web, text, and other methods of communication with prospects and applicants with appropriate tracking using the CRM system.
Explain admission requirements for specific programs, including standardized test requirements, test waivers, essays, format for recommendation letters, transcript requirements, scholarships, discounts, and available resources.
Advise and guide prospective students throughout the application and decision-making process, providing coaching and technical assistance utilizing the CRM system.
Promote prospect/applicant engagement with peers, faculty, and staff.
Develop and maintain expertise in describing the university’s financial aid opportunities and awarding policies and practices.
Document all contact with applicants in Salesforce, the university’s customer relationship management (CRM) tool.
Report daily, weekly, and monthly activities utilizing CRM systems.
Conduct regular assessment of interactions with prospective students and make recommendations for needed updates of information to improve the customer experience and tracking in the CRM system.
Maintain effective communications with the departments of Financial Aid, Graduate Admissions and with the various academic programs/schools.
Assist with the onboarding and registration process by instructing students on steps toward advising and registration, and assisting with holds/restrictions.
Maintain a professional appearance and conduct yourself in a professional manner.
Demonstrate a strong understanding of cultural competency and how to communicate to different audiences.
Represent the University brand with the highest level of integrity.
Safeguard the confidentiality of student, staff, and university information.
Make recommendations for process improvements to improve workflow.
Evaluate readiness of applicants’ files upon receipt of each new credential to be sent to the Program Director for review and decision.
Collect, synthesize, and analyze data using the CRM system.
Prepare weekly/monthly reports on recruitment activities.
Utilize data to provide monthly assessments of progress toward identified objectives and goals.
Provide support for monthly assessments of progress toward identified objectives and goals.
Provide support in the creation of the recruitment strategy and take responsibility for executing the plan of action.
Perform other job-related duties as assigned or required.