Graduate Admission Counselor College of Arts and Sciences

John Carroll University•University Heights, OH

5d•Onsite

About The Position

The Graduate Admission Counselor will shepherd students from point of inquiry to matriculation, curating the funnel for the graduate programs in Science, Communication, Education, and the Humanities. This role involves attending recruitment fairs, streamlining student visits, gathering and drafting content for enrollment communications, collaborating with faculty on new admissions pipelines, and coordinating admission events. The counselor will also provide tours, participate in general Graduate School and University admission events, and oversee the timely data entry and categorization of prospective student applications and transcripts into the CRM student information system.

Requirements

Bachelor’s degree in relevant academic/professional fields.
Minimum of one (1) year of experience working with students in a higher education setting.
Excellent time management and communication skills, both written and verbal.
An ability to develop and maintain positive working relationships with internal and external constituencies.
Evidence of commitment to diversity, equity and inclusion.
An enthusiasm for helping prospective graduate students navigate the graduate school search process.
A high energy level, strong attention to detail, and compelling presentation skills.
Able to prioritize workflow and meet deadlines with minimal supervision.
Ease with multiple modes of communication, including phone, email, and text messaging.
Evidence of providing a high level of customer service when working with faculty, staff, and students.
Interest in understanding and supporting John Carroll’s mission to inspire individuals to excel in learning, leadership, and service in the region and in the world.

Nice To Haves

Bachelor’s degree in marketing, communication, higher education, or other related field.
2-3 years of experience in admissions, enrollment, or school counseling.
Demonstrated commitment to exceptional customer service.
An understanding and ability to articulate the value of a graduate degree.

Responsibilities

Shepherd students from point of inquiry to matriculation, curating the funnel for the graduate programs in Science, Communication, Education, and the Humanities.
Attend various recruitment fairs, including graduate school showcases, career fairs, and corporate/business visits to build the prospect pipeline.
Streamline all aspects of student visit—scheduling with rooms, faculty, tours, etc.
Gather, draft, and edit content for graduate enrollment communication flows as needed.
Collaborate with faculty on developing new admissions pipelines to expand the diversity of students in the program.
Coordinate and run all admission events for graduate programs in the College of Arts and Sciences as well as the University-wide events for graduate programs such as the Open House and Admitted Student Receptions.
Provide tours to prospective students.
Actively participate in general Graduate School and University admission events and initiatives.
Oversee the timely data entry, uploading, and categorization of prospective student applications and academic transcripts into the CRM student information system for all three college’s graduate programs.
Other duties as assigned.