Grading Operations Manager
Art of Problem Solving•San Diego, CA
•Hybrid
About The Position
As the Grading Operations Manager, you will oversee all grading operations across AoPS offerings, ensuring that student homework is graded accurately, returned with high-quality feedback, completed within expected timelines, and that academic integrity review processes are consistently and fairly applied. You will manage and develop a team of Specialists and part-time staff, build cross-functional relationships to align grading priorities with other teams, and drive continuous improvement of grading processes across AoPS offerings.
Requirements
- A solid academic background in mathematics
- Strong understanding of math pedagogy, written homework feedback best practices, and academic integrity principles
- Demonstrated ability to connect operational goals to broader organizational objectives
- Strong cross-functional collaboration and relationship-building skills
- Strong operational, people, and project management skills
- Proficiency in Google Suite, with advanced knowledge of Google Sheets strongly preferred
- Ability to quickly adapt to new operational and educational technologies
- Systematic thinking capability for managing complicated processes across multiple product lines
- Strong organizational and interpersonal skills
- Excellent written communication skills
- Bachelor's degree in a STEM field strongly preferred
- Experience with AoPS offerings strongly preferred
- Must be legally authorized to work in the US
- Unable to offer sponsorship, including STEM-OPT and H-1B
Responsibilities
- Manage and lead a team of Grading Operations Specialists
- Directly oversee all part-time graders, releasers, and plagiarism reviewers
- Own and be accountable for grading quality and efficiency outcomes across AoPS offerings
- Establish turnaround SLAs across grading, releasing, and plagiarism review workflows
- Actively build a positive, high-performing team culture, establishing team norms that support collective success and championing organizational values across the Grading Operations team
- Work cross-functionally with partners including the Operations, Product, and Curriculum teams to coordinate delivery and resolve issues that intersect the grading operations space
- Optimize grading workflows and SLAs across products, identifying where procedures can be simplified, extended, or replaced to improve outcomes at scale
- Lead hiring and onboarding of Specialists and part-time grading staff, including graders, releasers, and plagiarism reviewers
- Evaluate and develop team members through regular feedback, coaching, and structured performance management, fostering a culture of growth and proactively addressing issues
- Lead the development, maintenance, and improvement of grading policies, academic integrity procedures, and documentation across products
- Participate in grading, releasing, and plagiarism review on a regular basis to maintain direct familiarity with the state of work, uphold the standard set for the team, and stay connected to the day-to-day challenges their staff face
- Assist the Customer Service team in responding to parent and student inquiries relating to grading, homework feedback, and academic integrity
- Assist with broader Education team needs, as needed
Benefits
- Multiple options for Medical, Dental and Vision plans
- 401(k) with company match
- PTO Plan
- Relocation bonus (if currently located outside of San Diego)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
