Grader U Admin

Collectors•Santa Ana, CA

4d•$24 - $30•Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We’re looking for a Grader Program Administrator who will support Grader University, PSA’s educational and training program for vetting and training new grading candidates as well as existing graders. This role will also support grader learning more broadly, including AG training and related administrative support. This position is crucial in helping ensure training operations run smoothly, documentation is current and standardized, and learning materials and processes continue to evolve in support of PSA’s grading standards. You’ll report to the PSA Authentication & Grader Learning Manager and work from our Santa Ana office. Some occasional travel domestically and internationally may be required. Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

Requirements

1-3 years of educational, learning or training administration experience
Strong organizational skills and exceptional attention to detail
Excellent written communication skills and are capable of creating clear, polished, and user-friendly documentation
Comfortable drafting, writing, and updating SOPs, guides, and training materials for review and approval
Proactive, dependable, and able to manage multiple priorities in a fast-paced environment
Interest in training, education, learning programs, and continuous improvement
Collaborative and work effectively with trainers, managers, and cross-functional partners
Comfortable contributing ideas on training methods, materials, standards, and process improvements
Can handle sensitive or confidential information with professionalism and discretion

Nice To Haves

Familiarity with trading cards, grading, authentication, or the collectibles hobby is preferred

Responsibilities

Coordinate scheduling, calendars, room bookings, and logistics for Grader University sessions, onboarding, workshops, candidate trials, and related learning activities
Support the administration of Grader University, helping ensure sessions are organized, documented, and executed smoothly
Support grader learning initiatives more broadly across PSA, including administrative and coordination support for AG training programs
Help coordinate onboarding for new grading team members by preparing materials, organizing training schedules, and supporting the trainee experience
Maintain detailed records of training participation, onboarding progress, session attendance, materials, and other learning documentation
Create, draft, write, update, and maintain SOPs, training guides, reference documents, onboarding materials, and other program documentation
Partner with the PSA Grader Learning & Development Manager, instructors, and grading leadership to ensure materials are accurate, current, and aligned with business needs
Support candidate vetting processes and assist the Talent Acquisition team with trial session coordination, including scheduling and administering baseline tests as needed
Gather feedback from trainees, instructors, and leadership to identify opportunities to improve training, learning materials, documentation, and program consistency
Contribute input on how the team teaches, how materials are structured, and how standards are reinforced and communicated throughout training
Collaborate with Talent Acquisition, Grading leadership, and Operations to support training, candidate evaluation, and broader learning initiatives