GPS Support Specialist (Temporary, Part-Time)
UMass Lowell•Lowell, MA
•Onsite
About The Position
The Graduate, Online & Professional Studies (GPS) team is seeking a part-time Support Specialist. This role is vital to supporting the needs of both the Graduate & Undergraduate admissions, recruitment, advising, and student services teams through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.
Requirements
- HS diploma or GED/equivalent required
- Background in customer service or office support
- Must be proficient in MS office
Nice To Haves
- Preference to those with previous higher education customer service experience
Responsibilities
- Answering phone calls & emails inquiries to assist prospective and current students
- Multitasking in multiple systems, including a CRM
- Providing a broad understanding of our application requirements and University policies
- Ability to work independently, within a team, and cross functionally
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
