GPO Membership Operations Specialist

McKesson•LaVergne, TN

2d•Remote

About The Position

The Membership Operations Specialist is an entry-level individual contributor supporting high-volume operational workflows within GPO Membership Services. This role performs clearly defined, repeatable tasks with limited autonomy, focusing on case intake, triage, follow-up coordination, and administrative support. Work is executed within established processes and guided by standard operating procedures. This role ensures a seamless and positive experience for all members by accurately processing information, responding to inquiries, and contributing to the efficiency of membership operations.

Requirements

Strong attention to detail
Ability to follow structured processes and SOPs
Comfort managing high-volume, repetitive tasks
Strong organizational and time management skills
1-2 years of experience in an administrative support role, customer service, or sales operations, preferably within a fast-paced environment.
Clear written communication
Basic technical proficiency (Excel, Salesforce, Smartsheet)
Bachelor's degree in a relevant field (e.g., Healthcare Admin, Business, Finance) or equivalent work experience.
Typically requires 2+ years of relevant experience.

Nice To Haves

Foundational knowledge of GPO, enrollment, and manufacturer workflows

Responsibilities

Perform case intake and triage, including assignment and duplicate identification
Manage case follow-ups with stakeholders, particularly contract eligibility approvals pending load
Ensure accurate case documentation, status updates, and clean closure
Support audit triage and assist with basic audit preparation tasks
Assist with enrollment support during high-volume periods
Respond to basic manufacturer and sales inquiries
Maintain data integrity across Salesforce and Smartsheet systems