Government Travel Consultant

ADTRAV Travel Management•Columbus, OH

6d•$24 - $25•Remote

About The Position

ADTRAV Travel Management is seeking a Government Travel Consultant responsible for all aspects of travel management for their government clients. This includes communicating with customers via multiple channels to understand their travel needs, such as destination, transportation, dates, budget, and accommodation requirements. The role also involves booking domestic and complex international air travel, hotel stays, and car/train reservations using a GDS system. This position requires US citizenship due to government contract requirements and involves passing extensive government clearances.

Requirements

High school diploma or equivalent required.
At least 2 years of experience booking domestic and international travel; complex international a plus.
Experience booking travel for government clients required.
Experience using a GDS System; Sabre required, Amadeus a plus.
Highly knowledgeable of city, airline, hotel, and car rental codes.
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
Ability to consistently deliver excellent customer service, internally and externally.
Experience with Microsoft Office suite (Outlook, Word, Excel).
Excellent English written and verbal communication skills.
Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
Strong attention to detail with emphasis on accuracy and quality.
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
Strong organizational and problem-solving abilities.
Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
Ability to work remotely and meet the company home-office requirements.
Able to sit and work at a computer for extended periods of time, without leaving the work area.
Able to maintain confidentiality of company and client information.
Able to work a schedule that falls between Monday-Friday, 7am-7pm CT.
Able to work some weekends and holidays as needed.
Able to successfully pass a credit, criminal, and/or employment reference background check.
Must be a U.S. citizen.
Able to successfully pass a government clearance process as required by clients.

Nice To Haves

Complex international travel booking experience is a plus.
Amadeus GDS system experience is a plus.

Responsibilities

Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries.
Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently.
Maintain sufficient account knowledge to assist clients without delay.
Check queues daily to ensure accuracy and that all issued tickets are complete.
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
Provide travel expertise to clients.
Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
Become knowledgeable in ADTRAV's industry and customer base.
Participate in ongoing training to continuously build knowledge and skills in the industry.
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Other duties as assigned.