Government Technical Consultant

Fiserv•Remote, Texas, TX

2d•Remote

About The Position

As a Government Technical Lead, you partner directly with the Government Technical Director to support the technical delivery, stability, and evolution of a mission-critical government technology program. This role provides consistent technical leadership across both steady-state operations and concurrent implementation efforts, maintaining continuity as the platform scales and evolves. You work across engineering, architecture, security, and operations teams to resolve issues, support service performance, and advance delivery milestones. The role includes regular interaction with internal teams and client stakeholders, translating complex technical concepts into clear business-focused updates and recommendations for audiences with varying technical background.

Requirements

5+ years of experience supporting IT delivery and operations for enterprise-scale platforms in regulated environments
Hands-on experience supporting concurrent production operations and implementation efforts, including reviewing and interpreting detailed program requirements, contracts, and Statements of Work (SOWs)
Experience participating in incident and problem management for 24x7 systems, including root cause analysis and resolution tracking
Working knowledge of APIs, integrations, networking, and information security controls in a multi-system environment
Experience using service performance data (e.g., incidents, SLAs, trends) to identify issues and support resolution in a production environment
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting government technology programs or payment/transaction systems
Familiarity with cybersecurity frameworks (e.g., NIST, FedRAMP) and cloud environments such as AWS or Azure
Familiarity with API testing tools (e.g., Postman) for querying, validating, and troubleshooting data integrations
Exposure to modern architecture patterns (microservices, event-driven) and observability practices

Responsibilities

Support technical service delivery and platform performance across production operations and active implementations within the same program
Partner with the Technical Director to monitor SLAs, service performance metrics, and incident trends, using data to identify risks and improvement opportunities
Participate in incident response for 24x7 systems, including impact assessment, root cause analysis, and coordination of cross-functional resolution efforts
Coordinate across product, engineering, and third-party teams to execute technical priorities and resolve issues impacting delivery and production stability
Serve as a secondary technical point of contact for the account, communicating risks, issues, and recommended actions to internal teams and client stakeholders, and translating complex technical information for diverse technical and non-technical audiences

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.