Government Payments Analyst

Flagstar Bank•Hicksville, NY

12d•Onsite

About The Position

This role will support the day-to-day operations of our Government Payments programs, along with key public sector deposit initiatives. This role will be responsible for reconciliation, reporting, issue resolution, and coordination with internal teams, external partners, and government stakeholders.

Requirements

Undergraduate Degree (4 years or equivalent)
Bachelor’s degree in banking/finance related field or equivalent combination of training and experience.
3+ Years with financial data and reporting.
Strong analytical and organizational abilities with exceptional attention to detail
Experience in banking operations, payments, treasury, or public sector banking preferred
Proven ability to manage multiple priorities and consistently meet deadlines
Excellent communication skills with the ability to effectively manage and influence stakeholders
Proficiency with financial systems, reporting tools, and advanced Excel usage
Knowledge of and the ability to apply the fundamental concepts, practices and procedures used in the assigned line of business.
Good project coordination and organizational skills.
Strong verbal, written and interpersonal communication and presentation skills.
A high degree of professional maturity appropriate for interactions with Bank stakeholders.
Strong attention to detail, a dedication to quality and process discipline, and enthusiasm for learning.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Nice To Haves

Willingness to travel if needed.

Responsibilities

Perform daily and monthly reconciliation activities across prepaid and digital disbursement programs using reports from third-party vendors
Maintain and manage daily posting sheets for third-party vendor activity
Perform comprehensive program reconciliations, including monthly invoice validation and accurate posting to support fee payments
Develop and document procedures related to third-party vendor reconciliation processes to ensure accuracy and consistency
Research and respond to customer complaints escalated to the Office of the President
Leverage internal systems and collaborate with third-party vendors to investigate and resolve issues efficiently
Provide timely updates and resolution summaries to internal stakeholders
Prepare month-end uninsured FDIC reporting
Support internal governance processes by coordinating cross-functional approvals across Compliance, Legal, and Marketing for program disclosures and requirements.
Ensure adherence to internal controls, policies, and documentation standards
Function as a representative of the financial institution with key government stakeholders related to prepaid card and digital pay programs, while proactively addressing inquiries and concerns, capturing key takeaways, and driving follow-up actions to keep implementation on track
Facilitate weekly calls with Digital Pay stakeholders to track portfolio of programs in implementation, proactively address outstanding items and ensure timely resolution
Assist client / programs with funding to support a successful go-live and ongoing operational needs.
Support onboarding and ongoing management of federal and state program relationships fostering strong partnerships
Coordinate with internal and external partners to support program execution and ensure alignment on key deliverables
Manage monthly client billing with accurate invoices validation and timely submission
Participate in meetings with prospective clients as appropriate with program partners
Monitor RFP portals and websites to identify new business opportunities
Effective coordination across internal teams, third-party vendors, and government partners
Proactive identification of new opportunities within the public sector
Collaborate with internal team partners on program management, reporting, compliance efforts and special projects, as assigned.
Uses independent judgement and discretion to make decisions regarding their duties.
Analyzes and resolves problems pertaining to government payments
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.