GOVERNMENT OPERATIONS CONSULTANT II - 64085561

State of Florida

2d • $45,060 • Onsite

About The Position

This position is directly supervised by the Manager I of the Expert Witness Office within the Prosecution Services Unit, Office of the General Counsel. Incumbent has the ability to work independently and possesses good judgment and problem-solving skills to ensure services provided are completed efficiently, timely, and correctly.
Receive the intake of cases that require an expert opinion. Reviews the cases to determine the applicable specialty and procedure(s); contacts an expert witness; makes arrangements for review of cases; requests the necessary authorizations in advance; prepares cover letter, including questions indicated by the reviewing attorney or consultant and any other pertinent information which will assist the expert in reviewing the case; and securely emails the investigative files, including applicable exhibits, i.e., x-rays, audio, video, photographs, etc.
Processes supplemental requests from expert to obtain missing or additional information; prepares and submits the request form to the appropriate field office; updates the complaint status and activity codes accordingly. File incoming correspondence and supplemental records in the case file and forward such records to experts if pertinent and applicable.
Incumbent is responsible for processing invoices for expert witnesses incurred for the Prosecution Services Unit; ensuring compliance with Section 215.422, F.S. and Chapter 3A-24, F.A.C., by coding the invoice to the appropriate board office, obtaining approval and submitting to Finance & Accounting within 5 working days; Creating and processing purchase orders through My Florida Market Place; tracking purchase orders and expenses; coordinating with vendors to register with My Florida Market Place.
Maintain and manage an organized tracking system of cases submitted to expert witnesses; Collect, evaluate and analyze data; document work flow to improve operational flow of the Expert Witness team. Manages quality and timeliness of expert opinion processing based on minimum standards.
Directs or responds to telephone/email inquiries received within the section from either expert witnesses, general public, complainants, Subject’s and/or Subject’s counsel concerning disciplinary cases
Other duties as assigned.

Requirements

• Knowledge of the techniques for handling complaints and dealing with the public.
• Ability to compile, organize and analyze data and create reports.
• Ability to work independently; ability to maintain confidentiality.
• Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
• Ability to determine work priorities, multitask and ensure proper completion of work assignments in a timely manner.
• Ability to learn to use a case tracking system.
• Ability to communicate effectively, establish and maintain effective working relationships with others.
• High school diploma or equivalent and;
• 2 years administrative experience to include Microsoft Office, Adobe, data entry, and document preparation.

Nice To Haves

• Reliable skills and abilities for attention to detail and accuracy.
• Prioritizing and organizing work product and function.
• Working under deadlines.

Responsibilities

• Receive the intake of cases that require an expert opinion.
• Processes supplemental requests from expert to obtain missing or additional information
• Incumbent is responsible for processing invoices for expert witnesses incurred for the Prosecution Services Unit
• Maintain and manage an organized tracking system of cases submitted to expert witnesses
• Directs or responds to telephone/email inquiries received within the section from either expert witnesses, general public, complainants, Subject’s and/or Subject’s counsel concerning disciplinary cases
• Other duties as assigned.

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees