GOVERNMENT OPERATIONS CONSULTANT II - 60019554

State of Florida•Temple Terrace, FL

2d•Onsite

About The Position

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. The Office of Quality Management is seeking a Government Operations Consultant II to join the Quality Control (QC) Team within the Florida DCF ESS Program Office. This is a Career Service position responsible for assisting the QC team who is charged with timely and accurate completion of federally mandated reviews of SNAP (Food Assistance) eligibility decisions made by Florida DCF ESS staff in the Food Assistance Program. The incumbent is responsible for providing data to be used as technical assistance in aiding the agency to reduce the amount of misspent funds for SNAP. This is a highly responsible professional position requiring advanced expertise in ESS. The individual in this position will be responsible for organizing, planning, developing, and implementing improvements in the QC program area, including extensive knowledge of program concepts, policies, and operations procedures, Federal and State laws and regulations, and the eligibility system. This position is responsible for identifying and analyzing complex management problems, and developing, recommending solutions. The position requires an enthusiastic candidate who displays progressive thinking and a can-do attitude. They must possess the ability to analyze data, write reports, think critically, strategically, and utilize technology to advance the program.

Requirements

Must be a current Florida DCF ESS Employee
A valid State issues Driver’s License
A willingness to travel extensively, including overnight travel
Three or more years of experience working in the Florida DCF ESS Program determining eligibility or policy applications for any of the government assistance programs (Food Assistance, Temporary Cash Assistance, Medicaid, or Refugee Assistance)

Nice To Haves

Minimum of 2 years (24 months) of experience reading/reviewing cases in the Quality Control System or Quality Management System (QMS)
Two or more years (24 months or more) of experience in collecting and analyzing data and writing reports.
One or more years (12 months or more) in a supervisory capacity in the ESS program

Responsibilities

Monitors program areas for compliance with federal and state program and policies.
Identifies deficiencies, analyzes program effectiveness and efficiencies. Make recommendations and interpretations regarding the solution of program problems.
Makes specific recommendations for improving program compliance capabilities and areas of management where additional evolution is needed.
Collects data from Quality Control Reviews, analyzes errors and defecincies. Able to produces written reports summarizing findings from data analysis and make recommendations for improvement.
Develops and coordinates implementation strategies for problems assigned in accordance with federal, state and department objectives.
Reviews proposed changes in laws and regulations to determine what impact they may have on departmental policy and processes.
Responsible for policy in assisting with daily policy interpretations from QC staff or state and federal offices.
Updates and maintains QC procedure guides.
Performs other related duties as assigned
Acts on behalf of the Operations Management Consultant Manager during their absence.
Coordinates internal and external communication and program development activities for Quality Control.