GOVERNMENT OPERATIONS CONSULTANT II - 60037107

State of Florida • Tallahassee, FL

6d • $65,000 • Onsite

About The Position

This is a Government Operations Consultant II position with the Office of Systems and Workforce Development unit. The incumbent will be responsible for composing technical procedures in policy manuals by collaborating with management, and other department heads to gain a thorough understanding of each area’s operations. The incumbent will also be responsible for researching, writing, and assisting with implementing procedure standards for a specific business unit, as well as revising and modifying existing operation manuals.

Requirements

• Knowledge of techniques of system analysis and design
• Knowledge of meeting facilitation and problem solving
• Knowledge of flowcharting techniques
• Knowledge of operations, procedures, and systems
• Knowledge of analysis and research techniques
• Knowledge of team skills and leadership
• Knowledge of digital design tools (Canva, Camtasia, Articulate)
• Ability to clearly articulate ideas and actively listen to others
• Ability to fostering a collaborative environment
• Ability to analyze and interpret data
• Ability to identify and define business needs
• Ability to establish and maintain effective working relationships with others
• Ability to communicate effectively verbally and in writing with the ability to clearly articulate ideas and actively listen to others, foster a collaborative environment
• Ability, willingness, and desire to assume responsibility of tasks
• Ability to plan, organize and coordinate work assignments
• Ability to conform to shifting priorities, demands, and timelines
• Ability to collaborate effectively with cross-functional teams, including department heads, management, and subject matter experts (SMEs)
• Ability to adapt to changing priorities and evolving project needs
• Skilled in the use of MS Office Suite software (Word, Excel, PowerPoint, Vizio)
• Skilled in the use of MS Power Platform and SharePoint or equivalent platforms
• Skilled at writing, creating flowcharts, end-user manuals, process mapping and creating workflows
• Skilled in analysis and problem solving
• Skilled in managing/coordinating multiple, high-priority assignments

Nice To Haves

• Experience process mapping and/or writing procedures
• Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
• Bachelor’s degree in public administration, Business Administration, Communications, or a related field

Responsibilities

• Write, update, and maintain clear, concise, and accurate procedures and process documents
• Research and implement procedure standards and best practices for a specific business unit
• Collaborate with stakeholders to identify and implement process improvement opportunities
• Analyze business processes to determine documentation needs and ensure alignment with organizational goals
• Facilitate and deliver training sessions to personnel on procedures and processes, as assigned
• Process mapping and/or writing procedures
• Maintain documentation in an organized and accessible format, adhering to internal standards
• Conduct both virtual and in-person training sessions, as required, to deliver training or support process documentation initiatives (travel occasionally required)
• Design, enhance, and organize training materials across various platforms using engaging, innovative methods
• Revise and modify existing operations manuals to reflect changes in processes or compliance requirements.
• Develop and maintain inventory of deliverables
• Manage regular documentation reviews with SMEs to ensure accuracy, completeness, and relevance
• Perform other related duties as assigned

Benefits

• No state income tax for residents of Florida;
• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Flexible Spending Accounts;
• Tuition waivers;

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level