GOVERNMENT CONTRACT SUPERVISOR

GXC Inc•Baltimore, MD

2d•$80,000 - $90,000•Onsite

About The Position

Reporting to the Government Contract Manager, the Government Contract Supervisor provides on-site operational leadership for one or more GXC government contract(s), ensuring consistent execution of post requirements, staffing coverage, and performance standards in accordance with the applicable Statement of Work (SOW), Quality Control Plan, and all federal, state, and local requirements. This role supervises assigned Protective Security Officers (and other contract personnel, as applicable), confirms readiness and credentialing, enforces standards of conduct and professionalism, and serves as the day-to-day focal point for customer coordination under the direction of the Government Contract Manager. The Government Contract Supervisor is accountable for disciplined documentation, rapid issue resolution, and proactive risk management, ensuring that service delivery is reliable, auditable, and aligned with GXC’s contractual obligations. This position may be assigned to specific sites, regions, or operational verticals across GXC’s contract portfolio based on operational need. Location: Centers for Medicare and Medicaid Services (CMS) - Baltimore, MD

Requirements

U.S. Citizen with the ability to obtain and maintain a security clearance (Top Secret preferred), or a lawful permanent resident who is currently a member of, or who possesses a verifiable honorable discharge from, any component of the United States Armed Forces
Possession of a Social Security Card issued by the Social Security Administration bearing the individual’s name and Social Security number
Minimum of five (5) years of specialized experience, including project/program development and implementation, management and control of funds/resources using reporting mechanisms, and demonstrated capability managing multi-task contracts or subcontracts of varying types and complexity
Bachelor’s degree in any field of study, or substantial and verifiable law enforcement, military, or business management experience demonstrating the capacity to manage a security force and a contract/task order of comparable scope, magnitude, and complexity
Prior firearms experience as required for the operational environment; ability to maintain required weapons qualifications where applicable
Ability to acquire and maintain all required customer clearances and favorable adjudications as applicable
Ability to obtain and maintain any required state licenses and certifications
Ability to attend and successfully complete required initial training (including up to three consecutive weeks, if required by the customer /contract)
Proficient with Microsoft Office and common reporting tools
Outstanding interpersonal and communication skills; verbal and written fluency in English required
Ability to work in a team-oriented environment and independently with minimal supervision
Ability to provide quality customer service and handle emergency situations efficiently and effectively at customer sites
Neat and professional appearance; friendly and professional demeanor

Nice To Haves

Top Secret security clearance preferred

Responsibilities

Supervise contract personnel assigned to the site(s), including Protective Security Officers and other roles required by the contract.
Ensure all posts are covered by trained, certified, and properly equipped personnel in accordance with the approved staffing plan and post orders.
Confirm daily readiness (attendance, uniform/equipment compliance, briefings, and post knowledge) and take immediate corrective action when standards are not met.
Implement, monitor, and continuously improve the contract Quality Control Plan; verify workforce adherence to contract requirements, customer directives, and GXC policies.
Ensure timely completion and accuracy of all required reports, logs, rosters, incident documentation, and deliverables; maintain records in an audit-ready condition.
Monitor service quality, timeliness, and cost control factors within scope of authority; escalate constraints and risks to the Government Contract Manager promptly.
Serve as the on-site focal point for day-to-day program activities and customer coordination, maintaining professional relationships and responsiveness.
Work closely with customer leadership, facility stakeholders, and GXC leadership to anticipate needs, communicate constraints, and resolve issues without degrading mission performance.
Coordinate with internal functions (HR, Training, Compliance, Finance) to support staffing actions, credentialing, pay issues, and other operational requirements.
Conduct prompt, thorough internal investigations of reported allegations, incidents, and policy violations; document findings and recommend corrective actions.
Support incident response, emergency management, and escalation protocols as required by the contract and customer environment.
Identify emerging risks (staffing gaps, performance trends, compliance issues, equipment shortfalls) and implement mitigation actions within authority; escalate as needed.
Ensure equipment, keys, badges, and other property are tracked, safeguarded, and accounted for; maintain chain-of-custody documentation where applicable.
Report loss, damage, or discrepancies immediately and support corrective actions and replacement procedures.
Ensure all personnel meet contract, customer, and state licensing requirements; coordinate with Training/Compliance to prevent lapses in certification or credentialing.
Ensure workforce participation in required trainings, briefings, and recertifications; document completion and readiness status.
Reinforce standards of performance, conduct, and customer service through coaching, corrective action, and escalation discipline.
Utilize TrackTik (or designated security management platform) as part of the security strategy, including patrol verification, incident reporting, and shift documentation as required.
Utilize Government required Post Tracking System (PTS) for validation of post staffing.
Perform other duties as assigned to meet operational and contractual requirements.