Government Collection Specialist

CBE Companies•Cedar Falls, IA

1d•$18 - $23•Remote

About The Position

CBE Companies, a global provider of contact center services, has an immediate need for a Government Collection Specialist. CBE has been providing quality jobs for over 90 years and offers employees an excellent starting wage plus performance-based, uncapped commission, excellent benefits including tuition reimbursement and referral bonuses, ongoing training and support, and career advancement opportunities. CBE prides itself on a diverse and inclusive corporate culture and is looking for individuals who value opportunity, challenge, and fun. CBE offers job seekers easy entry, development opportunities, and growth options, providing best-in-class training and development for both experienced professionals and those with limited experience. The company focuses on personal and professional growth, aiming to develop employees into leaders and provide transferrable skills and unlimited opportunities for professional success in various fields. CBE helps job seekers discover, develop, and define their careers.

Requirements

U.S. Citizenship or 3-year legal residence
Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator
Ability to work in a team-oriented, competitive environment.
Effective listening skills.
Solution-driven mindset.
Complete and accurate documentation of the phone call.
Providing excellent customer service.
Ability to positively and efficiently implement changes required by the client.
Ability to work in a positive and collaborative manner with co-workers.
Must hit productivity, schedule adherence, and quality expectations.

Nice To Haves

Experienced professionals
Those with limited experience but an eagerness to learn

Responsibilities

Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
Handle between 100-150 calls per day.
Be a problem-solver and work with consumers to come to a resolution on their account.
Utilize a call flow that guides you through your calls.
Locate consumer contact information.
Positively and efficiently implement changes required by the client.
Review statistics that are sent by management to ensure job requirements are being met.
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity.
Work in a positive and collaborative manner with co-workers.