Government Clinic Quality Control Manager (QCM) On Site in Glynco, GA

Arcetyp LLC

1d•Onsite

About The Position

Arcetyp LLC is seeking a Government Clinic Quality Control Manager (QCM) to support a client. This is an on-site position located in Glynco, Georgia. The QCM will be responsible for developing, implementing, and maintaining the Contractor’s Quality Control (QC) program for Enterprise Health Unit Services (EHUS) across all FLETC locations. This role serves as the central authority for quality assurance and performance management, ensuring all services comply with the Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), and Performance Requirements Summary (PRS). The QCM will provide independent oversight of clinical and operational performance, identify trends and deficiencies, and implement corrective actions. This role requires direct interaction with Government stakeholders, including the Contracting Officer (CO) and Contracting Officer’s Representative (COR), ensuring timely execution of reporting, inspections, and corrective actions.

Requirements

Bachelor’s degree in Healthcare Administration, Nursing, Public Health, Quality Management, or a related field.
Clinical background strongly preferred (e.g., Registered Nurse, Nurse Practitioner, Physician Assistant, or other licensed healthcare professional).
Formal training or demonstrated knowledge in healthcare quality assurance and performance improvement.
Formal training or demonstrated knowledge in performance-based service contracts and federal acquisition environments.
Formal training or demonstrated knowledge in occupational health and clinical service delivery systems.
Familiarity with regulatory and compliance frameworks including OSHA, HIPAA, and healthcare accreditation standards.
Familiarity with medical credentialing and privileging processes.
Familiarity with Federal quality assurance methodologies (e.g., OFPP guidance, QASP structures).
Minimum 7–10 years of experience in healthcare operations, quality assurance, or performance management.
At least 3–5 years in a quality control, quality assurance, or compliance leadership role.
Demonstrated experience designing and implementing Quality Control (QC) programs in clinical or healthcare service environments.
Demonstrated experience managing performance against measurable service standards and metrics (e.g., PRS/AQL frameworks).
Demonstrated experience conducting audits, inspections, and performance evaluations across multi-site operations.
Demonstrated experience leading root cause analysis and corrective action planning.
Experience working in federal contracts, DoD/DHS environments, or large institutional healthcare systems is highly desirable.
Experience interfacing with Government oversight personnel (e.g., COR, CO) and supporting formal reporting and compliance reviews.
U.S. Citizenship required.
Active and unrestricted clinical license (if applicable), such as Registered Nurse (RN), Nurse Practitioner (NP), or equivalent (preferred).
Basic Life Support (BLS) certification (required if clinically credentialed).

Nice To Haves

Master’s degree preferred.
Quality-related certifications highly desirable, such as Certified Professional in Healthcare Quality (CPHQ), Six Sigma (Green Belt or higher), or Lean Healthcare Certification.
Knowledge of healthcare compliance and quality frameworks (e.g., Joint Commission standards) is preferred.

Responsibilities

Develop, implement, and maintain the Contractor’s Quality Control (QC) Plan in compliance with contract requirements.
Ensure alignment between QC program and Government QASP surveillance methods and PRS performance standards.
Establish measurable quality objectives, inspection protocols, and reporting mechanisms.
Conduct routine and random inspections of clinical and operational services across all sites.
Monitor contractor performance against AQL thresholds and PRS metrics, ensuring compliance with contract standards.
Maintain detailed documentation of inspections, findings, and performance trends.
Identify performance deficiencies through audits, inspections, and data analysis.
Perform root cause analysis and develop corrective action plans.
Track corrective actions through completion and validate effectiveness.
Coordinate with site leadership to ensure timely resolution of deficiencies.
Prepare and submit required quality and performance reports, including monthly and periodic quality reports, inspection logs, audit documentation, and support documentation for Contract Discrepancy Reports (CDRs).
Ensure all reports are accurate, complete, and submitted within required timelines.
Serve as the primary quality assurance liaison to the CO, COR, and Medical Liaison Officer (MLO).
Support Government-led inspections, audits, and performance reviews.
Provide data, analysis, and documentation to support Government surveillance activities.
Oversee quality control activities across all FLETC locations (Glynco, Artesia, Charleston, Cheltenham).
Conduct site visits and coordinate with Clinic Managers and staff to ensure consistent quality standards.
Standardize processes and ensure uniform implementation of QC procedures across all sites.
Provide training and guidance to staff on quality standards, procedures, and compliance requirements.
Promote a culture of continuous improvement and accountability.
Identify opportunities to enhance efficiency, reduce risk, and improve service delivery outcomes.
Identify operational and clinical risks and implement mitigation strategies.
Ensure compliance with all applicable regulatory, contractual, and accreditation requirements.
Monitor trends and proactively address potential performance issues before escalation.