Government Banking - Senior Manager

Flagstar Bank•New York, NY

1d•$142,031 - $258,813•Hybrid

About The Position

The Government Banking - Senior Manager is responsible for the Prepaid Debit Card and Digital Disbursement programs which are instrumental to the Bank obtaining large government business contracts with various state & federal government entities. Responsible for the P & L of the Prepaid Card & digital disbursement programs. Also responsible for the timely review & submission of various government Request for Proposals and such other types of business requests and partnering with Government Banking colleagues on fostering the growth of the services available in this program. The Government Banking - Senior Manager works with various groups throughout the Bank in order to obtain support for the ongoing maintenance and support of prepaid and digital disbursement programs. This includes onboarding new government clients to the program, supporting government programs such as those requested by the US Treasury or various state entities. Works with various outside vendors and card associations to engage them in order to build and maintain the necessary infrastructure to support the prepaid programs, digital disbursement and other programs needed to support the Bank’s commitment to our government customers.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
12+ years of prior payments/banking experience with extensive client contact.
Comprehensive knowledge of payments and banking products and services.
Excellent communication, management, interpersonal and leadership skills.
Computer literacy in variety of programs including Word, Excel, PowerPoint and selected Fiserv banking software applications.
Strong relationship management and business development/sales skills.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
Ability to work remotely and to travel to customer locations as needed.

Responsibilities

Oversee all aspects of prepaid debit card and digital disbursement programs, ensuring alignment with client objectives and contractual requirements.
Manages various projects in support of the onboarding of new clients and US Treasury programs and federal agencies.
Negotiates with Government Agencies & Departments in various services that are offered by the Bank directly and/or through our partner vendors to provide Banking services as well as payment solutions programs to them for their constituents.
Partner with the Program Manager – Prepaid and Digital Disbursement to manage and maintain operational relationships with external program managers and card networks.
Uses consultative “Team” approach along with counterparties from our vendor to respond to RFP’s and to solicit new payment programs using available or new payment solutions.
Builds communication channels with various levels of Government Agencies & Department Heads in order to build awareness of the Bank’s payment solutions as a success story in which they can participate.
Responsible for Team achieving business goals, including: relationships within the US Government and other critical clients as assigned.
Establishes Team & individual goals, approves tracking & communication flow for Dept. while ensuring that all contractual commitments to clients are being met.
Reviews RFP’s and oversees Bank’s response and approves proposals before submission to the Sr Director-Institutional Banking Solutions for final approval.
Travels to offsite meetings with prospects & clients as required, and /or to visit with remote staff as needed.
Oversees tracking of program information and reporting.
Develops and recommends enhancements to workflows to create efficiencies.
Ensures that necessary resources are available to conduct the Department’s business.
Oversees interdepartmental interactions with internal departments and vendors to ensure services are meeting clients’ needs and escalate opportunities for enhancements needed to remain competitive.
Uses independent judgement and discretion to make decisions.
Analyzes and resolves problems.
May be responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.