Government Analyst II - 79001492

State of Florida • Largo, FL

3d • Onsite

About The Position

This position is located in the Bureau of Compliance within the Division of Condominiums, Timeshares, and Mobile Homes at the Florida Department of Business and Professional Regulation. It conducts professional analytical work in quality assurance and quality control, reviewing Division programs and processes for accuracy, completeness, and compliance. The role supports operational improvement through reviews of regulatory activities, analysis of findings and trends, reporting, recommendations, and coordination with Division employees and supervisors.

Requirements

• Experience in quality assurance, quality control, compliance, or program analysis within a regulatory or similar environment.
• Strong analytical, organizational, and written communication skills, including the ability to evaluate processes and prepare recommendations.
• Knowledge of basic quality assurance, quality control, and operational review principles and practices.
• Knowledge of methods of data collection, organization, and analysis.
• Ability to understand and apply applicable statutes, rules, policies, procedures, and established standards.
• Ability to conduct reviews and independently select cases or records using established methodologies, sampling procedures, and review criteria.
• Ability to review and analyze records, cases, processes, and data for accuracy, completeness, timeliness, consistency, and compliance.
• Ability to identify deficiencies, recurring issues, and opportunities for improvement and develop recommendations for management consideration.
• Ability to organize information and prepare clear, accurate, and concise reports, findings, and recommendations.
• Ability to exercise sound judgment, maintain objectivity, and recognize matters requiring supervisory or management review.
• Ability to communicate effectively and establish and maintain professional working relationships.
• Ability to work independently, organize and prioritize assignments, meet established deadlines, and use Microsoft Office and other applicable software.

Nice To Haves

• Bachelor's degree from an accredited college or university.
• Associate's degree from an accredited college.

Responsibilities

• Conduct quality assurance and quality control reviews of assigned Division programs and activities, including complaint intake, investigations, licensing, registration, and other regulatory functions.
• Independently select cases or records for review, or select them as assigned, using established sampling methods and program priorities.
• Review records, cases, and related documentation for compliance with applicable statutes, rules, policies, procedures, and performance standards, including accuracy, completeness, timeliness, consistency, and documentation requirements.
• Document review findings, identify deficiencies, and prepare recommendations for corrective action or improvement for management consideration.
• Communicate findings to employees and supervisors as directed, and conduct follow-up reviews to determine whether deficiencies have been addressed.
• Collect, organize, and analyze review results and operational data to identify trends, recurring deficiencies, potential risks, and opportunities for improvement.
• Review relevant information and potential contributing factors and prepare recommendations for management consideration.
• Review procedures, workflows, forms, and operational practices to identify deficiencies and opportunities to improve accuracy, efficiency, consistency, and regulatory compliance.
• Recommend potential improvements and assist with monitoring established performance indicators.
• Prepare individual review reports, summaries, and cumulative quarterly reports for review by the QA/QC Coordinator and Division leadership.
• Apply established QA/QC methodologies and sampling procedures; maintain review criteria, checklists, tracking tools, and supporting documentation; and recommend adjustments to review procedures or tools as appropriate.
• Coordinate with Division employees and supervisors to obtain information, clarify findings, and provide assistance regarding established review procedures and approved corrective actions or process improvements.
• Assist with special reviews, analyses, and projects as assigned by the QA/QC Coordinator or Division Director.
• Perform other related duties as assigned.

Benefits

• State of Florida retirement package with a required 3% employee contribution.
• Nine annual paid holidays and one personal holiday.
• Ability to earn up to 104 hours of paid annual leave annually as a new State employee.
• Ability to earn up to 104 hours of paid sick leave annually.
• Health insurance coverage, including individual and family coverage, for eligible employees.
• $25,000 life insurance policy for eligible employees.
• Additional supplemental insurance policies are available, including dental, vision, hospital supplement, and cancer coverage.
• Tax-deferred medical and childcare reimbursement accounts.
• Tuition waiver program for an approved State of Florida college or university.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed