Gourmet Coffee Attendant

Marriott•Plano, TX

2h•Onsite

About The Position

This position involves completing opening and closing duties, including setting up supplies and tools, cleaning equipment and areas, and securing the premises. The attendant will stock and maintain work areas, input orders, and handle customer payments. Responsibilities include taking orders, preparing food and coffee beverages, managing appliance usage, bussing coffee cart areas and tables, and maintaining cleanliness of dishes, utensils, work areas, tables, and equipment. The role also requires obtaining necessary change, managing the cash bank at the end of the shift, completing cashier reports, resolving discrepancies, and securing financial documents. Additionally, the attendant must adhere to company policies, safety procedures, and report any accidents or unsafe conditions. Maintaining a clean and professional appearance, protecting company assets, and providing excellent customer service are key. This includes welcoming guests, anticipating needs, assisting individuals with disabilities, and fostering positive working relationships. The role requires visual inspection of information and equipment, and the ability to perform tasks requiring fine motor skills and hand-eye coordination. Physical requirements include standing, sitting, or walking for extended periods, lifting objects up to 25 pounds, and performing tasks that involve reaching, bending, twisting, pulling, and stooping. Reasonable job duties as requested by supervisors must also be performed.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Set up, stock, and maintain work areas.
Input orders into cash register system and collect payment from customer.
Take orders, record in MICROS system and prepare food and coffee beverages.
Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times.
Bus coffee cart areas and tables.
Clean dishes, utensils, work areas, tables and equipment throughout the day.
Obtain change required for expected business level.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.