Google AI Architect – AI Chat Bot (Billing & Citizen Services)

ZILLION TECHNOLOGIES, INC•Ashburn, VA

About The Position

The Google AI Architect will lead the design, development, and deployment of an AI-powered bot for our client to streamline billing processes and enhance citizen-facing services. This role is responsible for building a secure, scalable, and compliant AI solution on Google Cloud, including conversational interfaces delivered through web, API, and Google Workspace channels (Google Chat and Google Meet), to improve operational efficiency, accuracy, and user experience.

Requirements

US Citizen
College Degree Required
Applicants selected for this position will be subject to a government background check (Public Trust Level) and must meet eligibility requirements.
Strong expertise in Google Cloud Platform (GCP) and AI services.
Experience with conversational AI, chatbots, and automation platforms.
Proficiency in AI/ML architecture, data pipelines, and API integrations.
Knowledge of federal IT compliance, cybersecurity, and data governance standards.
Experience designing scalable and secure cloud-based solutions.
Strong communication and stakeholder engagement skills.

Nice To Haves

Experience working with federal agencies or government projects.
Background in billing systems, financial workflows, or citizen service platforms.
Certifications in Google Cloud or AI/ML Architecture.

Responsibilities

Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).
Automate billing inquiries and workflows.
Provide real-time, accurate responses to citizen queries.
Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
Support self-service options for payments, invoices, and status tracking.
Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
Integrate the AI bot with our clients’s existing billing systems, databases, and APIs.
Define AI governance, data management, and model lifecycle processes.
Optimize performance, scalability, reliability, and cost efficiency.
Establish monitoring, logging, and continuous improvement frameworks for AI models.
Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
Provide documentation, training, and knowledge transfer to internal teams.
Handle citizen inquiries related to invoices, charges, and payment status.
Provide real-time access to billing details such as invoice number, amount due, due date, and payment history.
Support automated generation and delivery of invoices and billing statements.
Enable self-service payment guidance and redirection to secure payment platforms.
Validate billing discrepancies and route complex issues to human agents.
Automate reminders and notifications for upcoming or overdue payments.
Support refunds, adjustments, and credit inquiries based on predefined business rules.
Integrate with clients’s financial and billing systems to ensure data accuracy and consistency.
Maintain audit trails and transaction logs for compliance and reporting.
Ensure secure handling of financial and personally identifiable information (PII).