Golf Shop Attendant - Sleepy Hollow Golf Course

Cleveland Metroparks • Brecksville, OH

177d • Onsite

About The Position

The Golf Shop Attendant operates a point-of-sale system to sell merchandise, greens fees, and food and beverage. This role involves handling cash transactions, assisting customers with merchandise selection, and providing outstanding customer service. The attendant will also receive and resolve customer complaints, informing their supervisor of any unresolved issues. This position performs related duties as assigned or apparent.

Requirements

• Previous POS/cash handling or front-desk customer service experience.
• Ability to multitask (check-ins, phones, retail) while delivering consistent guest service and following established procedures.
• Must balance hospitality with standards, providing excellent guest service while enforcing policies without exception.
• Age 18 or older to handle beer in sealed containers in connection with wholesale or retail sales.
• Ability to work weekends and holidays.
• Ability to establish and maintain good public relations with guests.
• Ability to perform work with a high degree of accuracy and organization.
• Ability to work cooperatively with others.
• Ability to perform with considerable independence and initiative.

Nice To Haves

• Ability to assist with common golf questions using basic knowledge of golf terminology, golf etiquette, and golf course operations.
• Knowledge of golf.

Responsibilities

• Operates a point-of-sale system to sell merchandise, greens fees, and food and beverage.
• Handles cash transactions for greens fees, merchandise, and food and beverage in conformity with Park District policies and procedures relating to cash handling.
• Assists customers with merchandise selection.
• Provides outstanding customer service to all guests.
• Receives visitors’ complaints and resolves complaints when possible. Informs supervisor of unresolved complaints.
• Performs related duties as assigned or apparent.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed