Golf Shop Attendant (part-time)

Town of Smyrna•Smyrna, TN

18h•Onsite

About The Position

Assists the Assistant Golf Professionals and Pro Shop Manager in ensuring the smooth operation of the Smyrna Golf Shop while providing exceptional customer service, and managing merchandise sales. This part-time position is eligible for an annual performance bonus as well as a longevity bonus. The role involves welcoming and greeting customers, assisting with purchases, processing sales, maintaining merchandise displays, taking inventory, and ensuring the cleanliness and orderliness of the golf shop and related areas. The attendant also handles customer service requests such as rentals, reservations, and general information, while promoting teamwork and maintaining knowledge of golf products and trends.

Requirements

Minimum of 18 years of age.
High School diploma or GED.
Ability to calculate data.
Knowledge of principles and practice relating to customer service and golf equipment, clothing, and other products and to the game of golf.
Excellent interpersonal skills.
Ability to conduct oneself with professionalism and tact in interacting with patrons, as well as other Town employees.
Ability to develop and maintain positive/effective working relations with associates, customers, and general public.
Operates computer, printer, various office machines (phone, calculator, copier, etc.), point of sale computer, inventory program, handicap program, cash register, golf equipment, golf cart, and alarm system.
Ability to express ideas and information clearly, concisely, and effectively both orally and in writing.
Must have basic mathematical aptitude. Required abilities may include adding, subtracting, multiplying, and dividing in all units of measure, and percent, the ability to interpret data in various forms such as graphs, charts, etc.
Ability to apply basic supervisory principles to practical work situations.
Ability to arrange items in alphabetical, numerical and subject order.
Ability to perform manual labor for extended periods of time.
Requires the ability to exercise good judgment in evaluating situations and making decisions.
Must have the dexterity and fitness sufficient to safely and proficiently operate, utilize, and maintain equipment and tools related to tasks.
Must be able to stand, bend, stoop, crawl, stretch, and lift 25 lbs. or at times greater weights.
Frequently required to walk and use hands to hold and control sporting or gardening equipment.
Requires the ability to balance multiple tasks concurrently under limited supervision.
Heavy customer service element; requiring patience, as well as interpersonal skills.
Some tasks require the ability to perceive and discriminate visual cues or signals.
Tasks require the ability to communicate orally.

Responsibilities

Welcomes and Greets customers in a friendly and professional manner.
Serves customers to ensure satisfaction.
Assists customers with their purchases by locating specific golf related merchandise, answers inquiries, provides recommendations and information on price, use, and availability.
Rings up sales on cash register, receives money, issues change and receipt, and bags merchandise.
Counts cash register money and balances with receipts on a scheduled basis.
Follows cash procedures, and performs other established accounting procedures relative to day-to-day operations.
Arranges and straightens merchandise displays in an attractive manner, and tags sale merchandise.
Takes inventory of stocked items and records results, notifying of inventory shortages.
Maintains cleanliness and orderliness of golf shop, restrooms, clubhouse areas, displays, shelves, fixtures and work areas.
Handles service requests by customers including riding cart, pull cart, and golf club rentals; tee time reservations, handicaps, golf club repair requests, general information requests, special event inquiries.
Promotes the teamwork environment and assists coworkers when necessary.
Maintains knowledge of golf products and industry trends.
Provides coverage in absence of other personnel.
Performs other duties as assigned by Supervisor.