Golf Shop Associate (Aurora Hills - Variable Hours)

City of Aurora•Aurora, CO

12h•$17•Onsite

About The Position

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces Golf balls usually end up in the tall grass, but the golf shop stays perfectly on track. Checking in players and managing reservations takes a friendly face and an honest approach . Every visitor deserves to be treated with genuine kindness and respect . Serving the local public means doing the right thing is always the top priority . Stressful moments need a calm and professional attitude to keep things moving. Making the customer experience the main focus ensures everyone has a good time. Lifting fifty pounds or driving a cart keeps the day interesting between office tasks. Genuine people who value the game and the community will thrive here. Must be 16 years old by time of hire The starting hiring rate for this role is $17.00/hour. This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act. The City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis; as soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice. This job announcement is for collecting candidate applications for current and future Golf Shop Associates. Applicants will be contacted only when a position need is identified, and their qualifications match the position's needs. The selected applicant(s) will undergo the following conditions: Background Check (if over 18) Position overview: Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses. Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department

Requirements

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education: No minimum requirement
Experience: No minimum requirement
Awareness that the customer experience must be the priority if we are to be successful
Understanding that as a government employee, it is our job to serve the public
Awareness of the importance of treating everyone with equal respect and kindness
Awareness of generally accepted cash handling best practices
General knowledge of the traditions surrounding the game of golf
Skills: Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
Servant oriented attitude – desire to help customers feel welcome and appreciated
Exhibits a calming influence in conflict situations
Knowing when to offer assistance to help with a situation
Experienced in traditional computer operations and windows-based programs
Abilities: Establish and maintain effective working relationships with employees at all levels of organization
Be professional when interacting with fellow-employees and the public
Handle sensitive situations with tact and diplomacy
Communicate effectively both orally and in writing
Know when to call on a supervisor or another more experienced staff member to assist with a situation
Creatively solve problems, negotiate and handle stressful situations in a positive manner
Have an open mind and look at situations from multiple perspectives
Take direction and sometimes criticism from superiors in a constructive manner
Licenses and Certifications Required: Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired

Nice To Haves

Previous customer service experience working in a golf shop or similar retail environment

Responsibilities

Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries.
Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
Assist with various programming and or marketing activities for the course and Golf Division
Those with golf instruction experience may be asked to help with instructional programming
May be issued keys and asked to help with opening and closing responsibilities
Will help with outside service duties when need arises
Performs other related duties as assigned