Golf Shop Associate (Springhill - Variable Hours)

City of Aurora•Aurora, CO

23h•$17•Onsite

About The Position

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply. Golf balls usually end up in the tall grass, but the golf shop stays perfectly on track. Checking in players and managing reservations takes a friendly face and an honest approach. Every visitor deserves to be treated with genuine kindness and respect. Serving the local public means doing the right thing is always the top priority. Stressful moments need a calm and professional attitude to keep things moving. Making the customer experience the main focus ensures everyone has a good time. Lifting fifty pounds or driving a cart keeps the day interesting between office tasks. Genuine people who value the game and the community will thrive here. Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses. Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department This job announcement is for collecting candidate applications for current and future Golf Shop Associates. Applicants will be contacted only when a position need is identified, and their qualifications match the position's needs.

Requirements

Must be 16 years old by time of hire
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
No minimum requirement for Education
No minimum requirement for Experience
Awareness that the customer experience must be the priority if we are to be successful
Understanding that as a government employee, it is our job to serve the public
Awareness of the importance of treating everyone with equal respect and kindness
Awareness of generally accepted cash handling best practices
General knowledge of the traditions surrounding the game of golf
Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
Servant oriented attitude – desire to help customers feel welcome and appreciated
Exhibits a calming influence in conflict situations
Knowing when to offer assistance to help with a situation
Experienced in traditional computer operations and windows-based programs
Establish and maintain effective working relationships with employees at all levels of organization
Be professional when interacting with fellow-employees and the public
Handle sensitive situations with tact and diplomacy
Communicate effectively both orally and in writing
Know when to call on a supervisor or another more experienced staff member to assist with a situation
Creatively solve problems, negotiate and handle stressful situations in a positive manner
Have an open mind and look at situations from multiple perspectives
Take direction and sometimes criticism from superiors in a constructive manner
Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired

Nice To Haves

Previous customer service experience working in a golf shop or similar retail environment

Responsibilities

Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries.
Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
Assist with various programming and or marketing activities for the course and Golf Division
Those with golf instruction experience may be asked to help with instructional programming
May be issued keys and asked to help with opening and closing responsibilities
Will help with outside service duties when need arises
Performs other related duties as assigned

Benefits

Competitive total compensation package
Well-Funded General Employees Retirement Plan
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Generous paid-time-off program (Vacation, Sick and Personal leaves)
Retirement pension plan
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Expansive perk benefits such as free Recreation Center Membership, wellness programs, tuition assistance, career advancement, performance bonus programs, etc.
On-site fitness center and wellness programs
Remote work opportunities