Golf Sales Manager

Omni Hotels & Spas•Carlsbad, CA

4d•Onsite

About The Position

Omni La Costa Resort & Spa is seeking an experienced sales professional to join our dynamic, award-winning sales team. Our iconic resort has continually been a leader in the resort market by delivering exceptional programs, individual guest service, impressive financial results, and enviable associate satisfaction scores. The Sales team was recognized as Sales Team of the Year for Omni Hotels & Resorts in 2025. Omni Hotels & Resorts ranked #1 in the Upper-Upscale category of the J.D. Power guest satisfaction study, earning this distinction year after year. This is a sales-focused position requiring a balance of business development, account management, commercial strategy, and event execution. Working collaboratively with Golf Operations, Resort Sales, Revenue Management, and other resort departments, this position is responsible for maximizing golf revenue while delivering exceptional customer experiences and maintaining the resort's luxury service standards.

Requirements

Demonstrated history of exceeding sales and revenue goals.
Experience selling luxury golf experiences, tournaments, resort group business, or comparable hospitality products.
Strong negotiation, closing, and relationship-building skills.
Understanding of golf revenue management, pricing strategy, and distribution channels.
Ability to analyze business trends and develop strategic recommendations.
Excellent written, verbal, presentation, and organizational skills.
Ability to manage multiple priorities while maintaining exceptional attention to detail.
Strong customer service orientation with the ability to balance guest satisfaction and revenue optimization.
Experience with Delphi, ResortSuite, Tee Sheet, CRM systems, or similar hospitality software.
Advanced proficiency with Microsoft Office, including Excel.
Ability to collaborate effectively across multiple departments within a luxury resort environment.
At least an associates degree, bachelors degree preferred, and/or three years or more of sales experience.
Proficient communication and customer service skills
Working knowledge of spreadsheets and word processing
Understanding of golf course operations
Knowledge of golf tournament formatting
Knowledge of the sales process and/or event planning
Basic mathematical skills and understand how to read, analyze and assist in the creation of sales related spreadsheets/excel documents.

Responsibilities

Solicit, contract, and service golf buddy groups
As needed, support golf arrangements and requests from leisure guests, including wholesale
As needed, assist large group sellers with programs that include golf components, maximizing revenues and tee sheets
Maintain FDC and block golf space for team to view.
Support and sell golf-themed activations and experiences for in-house groups, including Glow Golf, putting contests, Master of the Green competitions, and customized golf events.
As needed, generate and service local golf tournaments and outings for organizations not requiring overnight accommodations.
Support sales strategies to maximize golf revenue across group business, transient play, tournaments, instruction, retail, and golf experiences.
Support the Group Sales team with golf availability inquiries and program development.
For golf buddy groups; Manage the complete sales cycle from inquiry through contracting, planning, execution, and post-event follow-up.
Respond promptly to customer inquiries while delivering exceptional customer service throughout the sales process.
Build and strengthen relationships with existing clients while proactively prospecting for new business opportunities.
Conduct site inspections, client presentations, familiarization tours, and entertainment activities to secure new business.
Prepare proposals, pricing, contracts, confirmations, and related sales correspondence while promoting ancillary resort revenue opportunities.
Maintain accurate client records within Delphi, ResortSuite, Tee Sheet, CRM platforms, and other applicable systems.
Coordinate deposits, confirmations, rooming information, itineraries, golf pairings, and other event documentation.
Partner closely with Hotel Sales to integrate golf into group programs and maximize total resort revenue.
Foster effective communication between Golf Operations, Resort Sales, Reservations, and other resort departments.
Produce sales activity, pace, and production reports while participating in business review and revenue strategy meetings.
Travel within assigned markets to generate new business and maintain existing client relationships.
Attend leadership, golf, sales, and departmental meetings as assigned.
Maintain the highest ethical standards while representing Omni La Costa Resort & Spa.