Golf Retail Sales Associate

HIDEAWAY GOLF CLUB•La Quinta, CA

5d•Onsite

About The Position

The Seasonal Golf Shop Retail Associate is responsible for creating an exceptional retail experience for Members and Guests while supporting the daily operations of Hideaway Golf Club's Golf Shop. This position serves as a knowledgeable ambassador for the Club's golf merchandise program by delivering personalized service, maintaining an inviting retail environment, and helping Members select apparel, equipment, gifts, and accessories that enhance their overall Club experience. Successful team members are friendly, professional, detail-oriented, and passionate about hospitality. They take pride in maintaining an organized, visually appealing Golf Shop while consistently delivering Hideaway Golf Club's standards of understated luxury, personalized service, and exceptional Member experiences.

Requirements

High school diploma or GED preferred.
Previous retail, hospitality, golf shop, country club, or luxury retail experience preferred.
Excellent customer service and interpersonal skills.
Strong verbal communication skills.
Experience operating point-of-sale systems preferred.
Basic computer proficiency, including point-of-sale and inventory management systems.
Ability to accurately handle cash and retail transactions.
Ability to maintain confidentiality regarding Member information.
Ability to work weekends, holidays, tournaments, and special events.
Ability to stand for extended periods and lift merchandise weighing up to 25 pounds frequently and 50 pounds occasionally.
Commitment to delivering exceptional Member service and maintaining luxury hospitality standards.
Proof of eligibility to work in the United States.
Criminal, Civil background clearance.

Responsibilities

Welcome Members and Guests warmly and professionally.
Learn and recognize Members by name whenever possible.
Become familiar with Member preferences to provide personalized shopping recommendations and exceptional service.
Deliver personalized shopping assistance and product recommendations.
Anticipate Member needs and exceed expectations through exceptional hospitality.
Respond promptly and professionally to Member requests.
Represent Hideaway Golf Club with professionalism at all times.
Provide exceptional customer service throughout the shopping experience.
Assist Members with selecting apparel, accessories, golf equipment, gifts, and logo merchandise.
Accurately process retail sales, returns, exchanges, and special orders using the point-of-sale system.
Maintain attractive merchandise displays that reflect Hideaway's standards and seasonal merchandising plans.
Restock merchandise and maintain proper inventory levels.
Assist with receiving, pricing, tagging, and organizing new merchandise.
Maintain fitting rooms, displays, and sales floor presentation.
Recommend merchandising opportunities that enhance product presentation, sales, and the overall Member shopping experience.
Support the daily operation of the Golf Shop.
Answer telephones professionally and assist Members with inquiries.
Assist with tee time information, merchandise inquiries, and general Member requests.
Maintain accurate cash handling and daily reconciliation procedures.
Maintain a thorough knowledge of current merchandise, apparel brands, equipment, and seasonal product offerings to assist Members with purchasing decisions confidently.
Keep the Golf Shop clean, organized, and well stocked.
Assist with opening and closing procedures.
Assist with inventory counts and cycle counts.
Monitor merchandise levels and communicate replenishment needs.
Ensure merchandise is accurately ticketed and displayed.
Maintain stockrooms in an organized and efficient manner.
Assist with seasonal merchandise transitions.
Collaborate with Golf Professionals and Outside Services to provide seamless Member service.
Maintain the highest standards of professionalism and confidentiality.
Follow all Club policies, operational procedures, and safety standards.
Participate in departmental meetings and training.
Perform other duties as assigned.
Consistently deliver gracious, attentive, and personalized service to Members and Guests.
Maintain a polished, professional, and courteous demeanor at all times.
Build positive relationships with Members while maintaining appropriate professional boundaries.
Avoid overly familiar, inappropriate, or unprofessional interactions while on duty.
Demonstrate discretion and confidentiality regarding Member information and Club operations.
Exercise sound judgment and professionalism in all conversations and communications.
Represent Hideaway Golf Club in a manner consistent with the Club's reputation for excellence.
Support a culture of teamwork, accountability, respect, and continuous improvement.
Respond positively and professionally to coaching and feedback.