Golf Retail Associate
About The Position
Broken Sound Club is seeking a friendly and detail-oriented Retail Associate to join our team. In this role, you will contribute to delivering an exceptional shopping experience for our members and guests, assisting with daily operations in our Pro Shop or retail space. You will ensure that merchandise is beautifully displayed, inventory is well-maintained, and customer service standards are exemplary. This position will serve as an administrator for golf operations tee times, lessons, and tournaments. Greet members and guests warmly and provide personalized assistance and product recommendations. Address and resolve member/customer concerns to ensure an enjoyable and seamless shopping experience. Assist in stocking, displaying, and organizing merchandise to create an appealing store environment. Monitor inventory levels, assist with inventory counts, and report low-stock items to management. Stay informed on product knowledge to confidently answer member questions about features, pricing, and promotions. Assists with tournament information for members and coordination of special events. Use frequent phone calls to answer member questions in regards to the golf operations. Add or adjust Tee times and book or cancel lessons for members. Process sales transactions accurately using the point-of-sale (POS) system. Upsell and cross-sell products to maximize sales opportunities. Handle cash, credit, and member account transactions securely and responsibly. Ability to multitask on the computer systems for sales, and bookings. Ensure the retail area is clean, organized, and fully stocked at all times. Assist with opening and closing procedures, including balancing the cash register.
Requirements
- H.S. Diploma or G.E.D.
- Retail/Sales experience preferred
- Interest and/or Knowledge of the golf
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills
- Flexibility to work weekends, evenings and Holidays as needed.
Responsibilities
- Greet members and guests warmly and provide personalized assistance and product recommendations.
- Address and resolve member/customer concerns to ensure an enjoyable and seamless shopping experience.
- Assist in stocking, displaying, and organizing merchandise to create an appealing store environment.
- Monitor inventory levels, assist with inventory counts, and report low-stock items to management.
- Stay informed on product knowledge to confidently answer member questions about features, pricing, and promotions.
- Assists with tournament information for members and coordination of special events.
- Use frequent phone calls to answer member questions in regards to the golf operations.
- Add or adjust Tee times and book or cancel lessons for members.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Upsell and cross-sell products to maximize sales opportunities.
- Handle cash, credit, and member account transactions securely and responsibly.
- Ability to multitask on the computer systems for sales, and bookings.
- Ensure the retail area is clean, organized, and fully stocked at all times.
- Assist with opening and closing procedures, including balancing the cash register.
Benefits
- Medical, Dental & Vision Insurance
- Company Paid Life Insurance ($50,000)
- Company Paid Short Term Disability Insurance
- 401(k) Retirement Savings Plan with Company Match up to 4%
- Complementary Shift Meals
- Vacation Time
- Paid Sick/Personal Time Off
- Holiday Pay
- Associate Discounts
- Associate Assistance Program (Counseling, legal help, and more..)
- Recognition Programs
- Internal Growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
