Golf Professional Apprentice

Marriott•St. Petersburg, FL

5d•Onsite

About The Position

This position involves responding to guest requests for special arrangements or services, answering golfer questions about the course, and promoting and selling golf shop merchandise. The role includes daily opening/closing of the golf shop, collecting fees, managing cash, running closing reports, and scheduling tee times. Communication with various departments regarding tee sheet changes and maintaining the cleanliness of golf-related areas are key responsibilities. The apprentice will also be responsible for stocking, tagging, and displaying merchandise, and notifying management of any important issues. A significant part of the role includes teaching individual and group golf lessons in accordance with PGA/LPGA and Marriott standards. The position also requires adherence to company policies, reporting accidents, maintaining a professional appearance, protecting company assets, and providing excellent guest service. This includes welcoming guests, anticipating needs, assisting individuals with disabilities, and maintaining positive working relationships with colleagues. The role also involves using computer and POS systems, and performing light physical tasks such as moving objects weighing up to 10 pounds.

Requirements

Golf Skills

Nice To Haves

High School diploma or G.E.D. equivalent.
At least 2 years of related work experience.
No supervisory experience.

Responsibilities

Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Answer golfer questions about the course.
Promote and sell golf shop merchandise to customers.
Open/close golf shop daily.
Collect all golf-related fees from registered golfers.
Count, prepare, and deposit cash.
Run closing reports off the registers.
Schedule tee times for golfers.
Communicate with the starter, golf services, and golf grounds regarding any changes to the tee sheet.
Maintain cleanliness of golf-related areas (e.g., golf shop, hallways, locker rooms, common areas).
Total tee sheet and ensure accuracy of daily totals.
Stock, tag, and display merchandise on golf shop floor ensuring all merchandise is neatly arranged and restocked to proper level.
Notify manager/supervisor of any important issues as necessary.
Teach individual and group golf lessons in keeping with PGA/LPGA and Marriott standards.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.