Golf Pro Shop Service Agent (Seasonal)

Grand Traverse Resort and Spa•Acme, MI

1d•Onsite

About The Position

This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales. The role involves greeting golfers and guests, maintaining a pleasant attitude, using computer systems for check-ins and reservations, assisting with retail sales, handling various payment methods, promoting other resort areas, communicating with other departments, keeping the pro shop clean and organized, completing end-of-day reports, and adhering to company policies and grooming standards.

Requirements

Previous knowledge of golf course operations and etiquette preferred.
Customer service experience helpful.
Cashier experience helpful.
Good knowledge and experience using computer.
Must be able to communicate well with others.
Must follow proper grooming and dress standards set forth by GTRS Employee Handbook
Must understand and abide by environmental practices of the Resort.
Must be able to pass a background investigation and an Oral Drug Screen as a condition of employment.
Must adhere to company policies regarding strict confidentiality.

Nice To Haves

Prior experience with Microsoft Excel is helpful.

Responsibilities

Greet golfers and other guests as they enter the Pro Shop
Project a pleasant attitude to all guests, members and fellow performers
Use of computer to check-in golfers on the electronic tee sheet (EZ Links)
Check-in golfers and other guests at the register using Point of Sale software (Abacus 21)
Be familiar with the Pro Shop retail items and help the guests on the Sales floor
Responsible for handling cash, credit cards, room charges, gift certificates and member charges
Promote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc…
Communicate with the Maintenance crew daily on conditions and golf car restrictions
Communicate with Starters and Player Assistants on additions to tee sheet and other items
Politely answer phones within three rings
Properly book tee times on EZ Links
Keep the Pro Shop clean and in order
Complete all assignments requested of you
Must follow proper grooming and dress standards set forth by GTRS Employee Handbook
Maintain open line of communication with Supervisor
Use computer to complete End-of-Day reports and perform daily cash drops
Must understand and abide by environmental practices of the Resort.
Any other duties deemed appropriate by the Director of Golf Operations