Golf Membership Concierge

Omni Hotels & Resorts•Frisco, TX

31d•Onsite

About The Position

Omni PGA Frisco Golf Club, located near the PGA of America headquarters, is a premier golf destination featuring two championship courses, a short course, and a putting course. As a Membership Concierge at Club 1916, you will be responsible for account maintenance, service delivery, programming insight, and member/guest engagement. This role also provides administrative support to the membership team and club management for Club 1916 and Member Relations.

Requirements

Minimum one-year administrative experience is required.
Proficient in computers, Excel, Word, highly preferred.

Nice To Haves

Experience in a club, membership-based environment or hospitality is preferred.

Responsibilities

Operates as first point of contact for members and guests entering the clubhouse.
Coordinate reservations for tee times, dining, Omni Hotels & Resort stays for Club 1916 members.
Exemplifies a hospitality mindset to build relationships with members and guests, ensuring extraordinary experiences.
Receives and facilitates incoming phone calls from members and guests.
Initiate and maintain effective positive communication between members and Employee Partners.
Assist in and be accountable for the timely completion of any projects as requested.
Attendance at all relevant meetings.
Promote and encourage member name recognition at all times.
Maintains knowledge to appropriately educate members of club programming, events, pricing, and policies.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
Assists management in administration of company policies and procedures.
Assist Membership team and club management in preparation and execution of planned member events.