Starter

Belle Haven Country Club•Alexandria, VA

2d•Onsite

About The Position

The Golf Starter is one of the most visible employees of the facility. This position is tasked with providing members with service regarding tee times, tee time coordination, rules and policies and pace-of-play. This position is also responsible for assisting with accurate daily play totals and other duties as directed. Due to the nature of the position, the golf starter must be pleasant, but firm at the same time. Any refusal by a member to follow rules, etc. must be reported to the golf shop. Do not be argumentative.

Requirements

Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
Excellent oral communication skills
Self-motivated with desire to promote
Service and customer focused attitude
Enthusiastic, outgoing attitude and personality, patient and non-combative
Organized, able to work in a busy environment where the priorities are changing
Dedicated to improving their own skills and knowledge as well as those of the other team members
Team player
Energetic and professional
Standing or walking for long periods of time may be required
Position requires full attendance of scheduled hours

Responsibilities

Operate the starter’s booth/desk in the highest professional manner
Assure the orderly flow of play in accordance with the posted tee times. Rotate players as needed to ensure the flow of play
Promote the facility programs, events and image to the customer s of the facility at all times
Provide welcoming “first contact” with each member or groups of customers and ensure they have an enjoyable experience
Check with the golf shop for any unusual or special instructions, such as cart paths only etc.
Be in possession of the daily tee sheet and monitor for updates throughout the shift
Make sure all equipment; radio, cart, etc. are working correctly
Keep work area neat and clean at all times
Assist in keeping the course and areas around the clubhouse clean, and call attention to golf shop of any maintenance issues needing addressing
Be prepared for inclement weather (air horn, rain gear, etc.), understand bad weather procedures and communicate with golf shop during weather alerts as necessary
Assist other outside staff as needed
Post the conditions of play for the day
Assist customers with finding a game when necessary
Maintain an adequate supply of scorecards, pencils, tees, ball markers, etc. at the first tee and in other locations on the course as needed.
This position may perform additional duties as needed/required