Golf Concierge PT

Marriott•St. Petersburg, FL

6d•Onsite

About The Position

This position involves opening the golf shop for daily operations, managing golfer check-ins, and ensuring the efficient operation of the course. The role requires maintaining communication with the golf shop, managing the flow of play on the course, and assisting golfers with carts and equipment. Responsibilities also include checking in golfers for lessons, answering golfer inquiries, distributing scorecards, and maintaining the cleanliness of golf-related areas. The role may involve providing specialized training to golfers with special needs, administering first aid/CPR, setting up practice stations, and coordinating with grounds maintenance. Additionally, the position entails ordering and stocking supplies, communicating with golf staff, scheduling tee times, reconciling daily totals, monitoring the practice facility, and securing the golf shop at closing. The role also requires adherence to company policies, completion of safety training, protection of company assets, and providing excellent guest service according to company standards. This includes using clear and professional language, accurate written communication, and proper telephone etiquette. The position may also involve assisting management with employee scheduling and serving as a departmental role model, fostering positive working relationships, and supporting team goals. Physical requirements include lifting objects up to 50 pounds without assistance and using computers and point-of-sale systems. Other reasonable duties as requested by supervisors are also part of the role.

Requirements

High School diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Open golf shop for daily operation.
Check golfer receipts and start play.
Maintain lines of communication with golf shop to ensure efficiency of course operations.
Maintain flow of traffic on golf course.
Assist golfers with carts and equipment.
Check-in golfers who arrive for lessons.
Answer golfer questions about course.
Distribute score cards and pencils.
Wash and detail ranger cart.
Provide specific/specialized training to golfers with special needs.
Provide emergency first aid/CPR as necessary.
Setup practice stations.
Coordinate with Landscaping/Grounds regarding any course or grounds maintenance needs.
Maintain cleanliness of golf course and golf-related areas.
Order and stock supplies for guests.
Communicate with golf staff regarding changes, services, etc.
Schedule tee times for golfers.
Total tee sheet and ensure accuracy of daily totals.
Observe and monitor practice facility to ensure cooperative/safe play.
Escort non-registered individuals off course.
Clean, detail, restock golf carts.
Track all pertinent information relating to each tournament group.
Secure golf shop at the close of business.
Follow all company policies and procedures.
Complete safety training and certifications.
Protect company assets.
Welcome/acknowledge guests according to company standards.
Address guests’ service needs, and thank guests with genuine appreciation.
Speak using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Assist management in scheduling employees.
Serve as a departmental role model.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Enter and locate work-related information using computers and/or point of sale systems.
Reach overhead and below the knees.
Perform other reasonable job duties as requested by Supervisors.