Golf Club Fitting Specialist
About The Position
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! This role establishes and maintains effective relationships with customers, gaining their trust and respect through diplomacy and tact. The specialist ensures customers are greeted and assisted as needed, directing them to the golf services area that best meets their needs. Maintaining a high level of product and industry knowledge is crucial, involving learning about new technologies, products, and services. The role supports store services sales by performing athlete club fittings and repairs, acting as a certified club fitter to provide excellent customer service and make equipment recommendations tailored to the customer.
Requirements
- 1-2 years of retail experience preferred
- Golf industry experience preferred
- Golf fitting experience preferred
Responsibilities
- Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.
- Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
- Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.
- Support store services sales by performing athlete club fittings and repairs.
- Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs.
- Make equipment recommendations tailored to the customer.
- Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
- Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.
- Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
- Maintains confidentiality of all Company information.
- Maintain and participates in all recovery and cleanliness standards.
- Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
- Take an all-hands-on-deck approach to support the team across the store.
- Perform other tasks as assigned ed by management.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
