Gold Floor Attendant (Full Time)

AccorHotel•Kohala Coast, HI

12h•Onsite

About The Position

As a Gold Floor Attendant with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional VIP service and specialty cuisine that are hallmarks of our luxury lifestyle brand. Your warm, personal attention and knowledge of our outstanding Gold Floor Attendant offering allows our guests to experience unique consistent luxury while enjoying the services provided by our Fairmont Gold Lounge. Fairmont Gold is our exclusive hotel-within-a-hotel consisting of 45 luxury rooms and suites. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service while providing exclusive Food & Beverage service in our private Fairmont Gold Lounge.

Requirements

Ability to focus attention on guest needs, remaining calm and courteous at all times
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Ability to work cohesively and collaboratively as part of a team
Detailed & service oriented with an eye for detail to be self-motivated and energetic.
Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)
Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Nice To Haves

Additional certification(s) in Food & Beverage will be an advantage (Blue Liquor Card)

Responsibilities

Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
Ensure a positive first impression of Fairmont Gold for our guests through detailed cleanliness, set-up and ambiance control.
Distribution and delivery of guest’s food orders out onto the service floor and serving them at their tables to the correct guest
Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
Maintain cleanliness of all chinaware. Monitor quality and consistency of all menu items being served
Maintain clean and orderly condition of the service line station.
Daily requisition of all food condiments and to ensure adequate stock levels of all necessary dishware, linen and condiments for daily service operations
Clear and tidy up bar counter after the departure of the patrons as quickly as possible
Try to remember individual patron’s names and their preferences to extend a personalized service
Ensure that all food & beverage are served according to service standard
Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Assist other Food & Beverage outlets with their operations during peak times or when required
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Be well versed in hotel fire & life safety/emergency procedures
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Benefits

Premium preferred provider medical/drug/vision benefits at competitive prices
Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
401(k)/retirement saving plan & matching program
11 paid holiday/personal days per year
10 days of paid vacation that begin accruing immediately
50% discounts at hotel restaurants
30% discount on retail items at our Fairmont Store
30% discount of services offered in our Spa Without Walls
Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
Complimentary meals in our employee dining facility