GM/HBC Manager

Albertsons•Puyallup, WA

2d•Onsite

About The Position

This position exemplifies and ensures strong customer service in all aspects of the job. The role directs and controls the operation of the GM/HBC Department to achieve sales and profit objectives. As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service, working in the variety department of a grocery store handling mostly non-grocery items. The manager is accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. This role involves training, supervising, scheduling, and assigning duties to GM/HBC Clerks, and following division guidelines for merchandising implementation, including changing signs and prices. Daily tasks include inventorying floor stock, writing variety orders, checking orders upon arrival, and maintaining appropriate stock levels. The manager views display areas daily to determine stock needs, stocks merchandise on shelves, and ensures shelves are periodically faced and organized. The stock area and variety display areas are kept clean and neat, and product is rotated and expired product is removed daily.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently when necessary.
Ability to understand and follow instructions.

Nice To Haves

Prior experience as a clerk.

Responsibilities

Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
Speak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area.
Maintain cleanliness of department and storage area.
Replace stock in displays and on shelves as needed.
Makes sure all expired items are removed from the shelves daily.
Perform daily inventory and order necessary supplies to maintain adequate inventory.
Write and input order into store computer.
Monitor inter-office mail and company web page daily for updated information.
Other duties as assigned.