GM/HBC Manager Coeur d' Alene ID

Albertsons

2d•Onsite

About The Position

This position exemplifies and ensures strong customer service in all aspects of the job. The GM/HBC Manager directs and controls the operation of the GM/HBC Department to achieve sales and profit objectives. As a primary contact for customers, the GM/HBC Manager provides friendly, courteous, and helpful service. This role works in the variety department of a grocery store handling mostly non-grocery items. The GM/HBC Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. This role trains, supervises, schedules and assigns duties to GM/HBC Clerks. The position follows division guidelines for the implementation of the merchandising program, changes signs and prices as directed by merchandising, and inventories floor stock daily. The GM/HBC Manager writes variety orders, checks orders for completeness upon arrival, and is responsible for maintaining an appropriate stock of inventory. This role views display areas daily to determine stock needed, opens containers or boxes, removes merchandise, and stocks on store shelves. Shelves are periodically faced and organized. Stock area and variety display areas are kept clean and neat. Product is rotated and expired product is removed daily.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to work independently when necessary.
Ability to understand and follow instructions.

Nice To Haves

Prior experience as a clerk.

Responsibilities

Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Train, schedule, and supervise GM/HBC workers to ensure optimum staffing patterns for the department.
Speak with customers to resolve problems with sales, dissatisfaction with service or product or other problems related with the operation of the GM/HBC area.
Maintain cleanliness of department and storage area.
Replace stock in displays and on shelves as needed.
Makes sure all expired items are removed from the shelves daily.
Perform daily inventory and order necessary supplies to maintain adequate inventory.
Write and input order into store computer.
Monitor inter-office mail and company web page daily for updated information.
Other duties as assigned.