GM/HBC Manager-2754 Fairbanks

Albertsons•Fairbanks, AK

1d•Onsite

About The Position

The purpose of this position is to manage and control the operations of the Liquor Department, supervise Liquor Department team members, and order merchandise. The role requires ensuring guest service, product quality, and selection, along with providing knowledgeable recommendations and information on all products in the department in an easy-to-understand communication. The individual will engage guests on Wine, Spirits, or Beer selections to accompany any occasion and create an enjoyable shopping experience while maximizing sales. This role also involves advising and training team members on Liquor Department basics to ensure guests are satisfied, retained, and their needs fulfilled. Wine Stewards are expected to work during peak selling periods, including weekends, evenings, and holidays.

Requirements

Requires taking and passing of certification training program and continued ongoing training.
Must be of the legal age for consumption of alcoholic beverages in the jurisdiction in which they are employed.
Requires good communication skills, good leadership and interpersonal skills, and the ability to maintain composure in dealing with customers and co-workers.
Must have knowledge of types, alcohol content, uses, and care of liquor department products.
Requires an awareness of popular drink recipes.

Responsibilities

Build and encourage superior guest service, providing continuous attention to guest needs in a prompt, courteous, and friendly manner.
Engage in suggestive selling and other sales techniques with knowledgeable suggestions and professionalism.
Utilize social media tools to help drive guest loyalty and sales.
Be knowledgeable on Wine regions, grapes, vineyards, and vintages from all over the world and offer appropriate suggestions for food pairings.
Be acquainted with Spirits and spirit cocktails, having knowledge of recipes and ingredients.
Maintain a good knowledge of Beer, Party Planning, and familiarity with the entire store’s amenities.
Engage in continuous education about wine, spirits, and beer through ongoing training.
Remain current on product trends and look for emerging trends which present sales opportunities for the department.
Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
Order wine from vendors; place specialty orders for guests as necessary.
Restock racks and build case stacks and displays for visual appeal.
Order, receive, check, and control inventory to ensure adequate quantity and quality.
Maintain an awareness of seasonal and promotional merchandising and plan orders accordingly.
Interpret reports, complete necessary paperwork, and follow company transmittal procedures.
May operate checkstand equipment such as cash register and scanner to process customer orders.
Engage in suggestive selling, other sales techniques, and bag customer orders.
May be accountable for proper cash handling procedures and proper accounting of sales.
Responsible for cost and quality control.
Prevent shrink.
Ensure compliance with product handling, stocking, display, and signing procedures.
Encourage and maintain a safe work environment.
Ensure the proper sanitation and visual appeal of the department.
Ensure compliance with liquor sales laws.
Monitor backroom inventory and space security.
Use related equipment including: box cutters, compactors, hand trucks, and pallet jacks.
Perform all job duties with honesty and integrity.
Perform other necessary and required duties.