Global Workforce Screening Associate - Governance & Quality

JPMorgan Chase & Co.•Plano, TX

About The Position

The Global Workforce Screening team, part of Global Security at JPMorgan Chase, is responsible for conducting background checks on new hires and rescreening current employees and contingent workers in partnership with Human Resources and Global Supplier Services. This function is crucial for protecting the firm’s assets, reputation, employees, and clients in accordance with firm policy and regulatory standards. This role specifically supports global screening operations by ensuring compliance with internal policies, operating procedures, and external regulatory requirements. Key responsibilities include establishing and maintaining governance frameworks for screening processes, managing audit activities, and overseeing compliance obligations with screening vendors. The role also involves performing independent quality reviews to ensure processes meet established standards, evaluating end-to-end processes, analyzing quality results, identifying root causes, and recommending corrective actions and continuous improvement opportunities.

Requirements

Work experience in banking or financial services industry
Experience with risk management, compliance, internal audit or controls
Understanding of regulatory environment within banking and knowledge of relevant laws & regulations
Strong analytical and problem-solving skills to assess risk and develop governance strategies
Leadership and decision-making abilities to guide governance practices; ensuring compliance
Develop relationships with Legal and Compliance partners; third party vendors
Strong knowledge of quality control standards
Ability to implement quality control to ensure processes meet established standards & specification
Ensure compliance with standards, regulation, policies and procedure. Stay up-to-date with all related changes.
Understand systems and various Screening workflows
Proficiency in Microsoft office, intermediate Excel skills

Nice To Haves

Maintain a high degree of confidentiality when handling sensitive information and data.
Exhibit strong communication and interpersonal skills to effectively collaborate with stakeholders.
Demonstrates attention to detail and organizational skills in managing large data sets and competing priorities.
Applies leadership, analytical, and problem-solving skills to drive effective decisions and outcomes.

Responsibilities

Support implementation and management of internal governance frameworks related to risk and compliance, including firmwide and departmental policies.
Contribute to the development and review of organizational policies and procedures to ensure alignment with legal and regulatory standards.
Monitor and analyze regulatory change and partner with leadership to drive operational change management.
Maintain and support operational frameworks, including metrics, service level agreements, technology configurations, user acceptance testing, third-party oversight, controls, and quality testing.
Maintain packages and business rules with screening vendors, including off-cycle updates and annual reviews.
Maintain and review records of regional screening components by country on a quarterly basis.
Understand and support multiple workstreams across screening operations.
Conduct analysis of complex cases, determine next steps, and serve as decision maker for hire or engagement eligibility.
Participate in execution of quality management for the screening function, adhering to quality control procedures and standards.
Mentor production staff on quality control procedures and best practices.
Analyze quality data and metrics to identify trends, root causes of quality issues, and opportunities for improvement.
Identify opportunities to enhance risk processes and contribute to projects and solution development.
Possess in-depth understanding of methods, systems, and procedures supporting cross-functional initiatives.
Responsible for the design and implementation of zero-touch data pipelines, including external data feeds.
Interact and liaise with internal partners across global locations.