Global Welcome Partner

Providence Groups LLC • Baltimore, MD

5d • Onsite

About The Position

The Global Welcome Partner is the face of PRS Global during one of the most important moments in an international healthcare professional's journey—their arrival in the United States. Based in the Baltimore, Maryland area, this travel-intensive role is responsible for delivering an exceptional onboarding experience by coordinating airport arrivals, transportation, housing check-ins, and other essential relocation activities. Success in this role requires outstanding customer service, adaptability, organization, and a genuine passion for helping others feel welcomed and supported.
This position requires frequent travel throughout the Mid-Atlantic, East Coast, and surrounding regions, working independently while creating memorable first impressions that reflect the PRS commitment to excellence.

Requirements

• Must be 25 years of age or older.
• Reside within commuting distance of Baltimore, Maryland.
• Valid U.S. driver's license with a clean driving record.
• Willingness and ability to travel approximately 75% of the time, including overnight travel and consecutive travel days.
• Ability to work independently while managing changing schedules and priorities.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Exceptional customer service skills with a warm, welcoming, and professional demeanor.
• Ability to manage multiple projects while maintaining attention to detail.
• Comfortable using Microsoft Office, CRM platforms, and other technology tools.
• Ability to meet the physical demands of frequent travel, including lifting luggage, standing, walking, driving, and assisting with relocation activities.

Nice To Haves

• Experience in hospitality, customer service, travel coordination, recruiting, relocation services, or healthcare operations.
• Hospitality Management or a related field preferred.
• Experience coordinating travel, logistics, or onboarding activities.
• Ability to confidently operate a 12–15 passenger van preferred.
• Experience supporting international professionals or working in multicultural environments.
• Passion for travel, relationship-building, and delivering exceptional customer experiences.

Responsibilities

• Welcome newly arriving international healthcare professionals as they begin their careers in the United States.
• Coordinate airport pickups, transportation, housing check-ins, and other arrival logistics.
• Serve as the primary point of contact during the relocation and onboarding process.
• Provide orientation, education, and guidance to ensure a smooth transition into each new community and workplace.
• Build positive, trusting relationships through exceptional customer service and communication.
• Anticipate challenges and proactively resolve issues while maintaining a calm, professional, and customer-focused approach.
• Coordinate schedules, travel logistics, documentation, and onboarding activities while managing multiple priorities.
• Communicate effectively with internal departments, healthcare professionals, housing partners, and clients.
• Maintain accurate records and documentation using CRM and other company systems.
• Represent PRS Global with professionalism, compassion, and integrity while traveling throughout assigned regions.

Benefits

• Company-paid travel throughout the United States.
• Opportunity to earn and retain eligible airline miles, hotel loyalty points, and travel rewards.
• Competitive compensation.
• Paid Time Off (PTO).
• Medical, dental, and vision insurance.
• 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed