RBA Global Vehicles Technical Service Coordinator

ROSENBAUER GROUP•Wyoming, MN

8d•Onsite

About The Position

The Global Vehicles Technical Service Coordinator is responsible for managing all CRM Help Desk cases and warranty claims related to Rosenbauer global vehicles. This role serves as the primary technical liaison for global vehicle (Panther, RTX, and others) related support issues, providing remote technical assistance, coordinating on-site service when required, and ensuring issues are accurately documented and resolved. The Global Vehicles technical service coordinator works closely with the Technical Support Manager, Field Service Supervisor, Engineering, and Service teams to maintain high customer satisfaction and efficient issue resolution.

Requirements

Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.
2+ years of experience performing mechanical repairs required.
Experience and understanding of all facets of firetruck construction and operation preferred.
Experience working on electrical components of machines or vehicles preferred.
Experience working with hydraulics preferred.
Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
Able to write reports and business correspondence in a professional manner.
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Able to follow written and verbal directions and communicate new information that could affect project trajectories.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Able to perform intermediate PC functions in Microsoft Office Suite.
Able to deal with problems involving a variety of variables in non-standard situations.
Able to read and interpret build books and specifications.
Strong attention to detail.
Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.
May need to travel off site for tradeshows, meetings, or company related events.
May need to travel off site for tradeshows, meetings, or company related events.
As needed to meet the needs of the department.
May need to travel off site for tradeshows, meetings, or company related events.
May need to travel off site for tradeshows, meetings, or company related events.
May need to travel off site for tradeshows, meetings, or company related events.
Travel up to 50%.
Must be able to obtain a passport.
Team lift required for 50lbs or more.
Close Vision
Color Vision
Peripheral Vision
Long Distance Vision
Standing
Walking
Sitting
Talking or hearing
Feeling
Climb/Balance
Kneel/Crouch/Squat
Bending/Twisting
Reaching upward or outward
Bending neck side-to-side or front-to-back
Typing
Pinching/finger manipulation
Grasping/turning the wrist
Wet Humid Conditions (non-weather)
Humid conditions (weather-related)
Work Near Moving Mechanical Parts
Work in High Precarious Places
Fumes or Airborne Particles
Toxic or Caustic Chemicals
Outdoor Weather Conditions
Extreme Cold (non-weather)
Extreme Heat (weather-related) summer months
Risk of Electrical Shock
Work with Explosive Materials
Vibration
Moderate Noise: (Examples office with printers, phones, and light traffic
Safety boots
Safety Glasses
Cut resistant Gloves

Nice To Haves

Experience and understanding of all facets of firetruck construction and operation
Experience working on electrical components of machines or vehicles
Experience working with hydraulics

Responsibilities

Act as the primary point of contact for all Global Vehicle related CRM Help Desk cases and warranty claims.
Review, triage, and manage incoming Global Vehicle support cases to ensure timely and accurate resolution.
Provide remote technical support to customers, dealer technicians, and internal teams related to Global Vehicle operation, diagnostics, and service procedures.
Serve as a key technical support liaison with Rosenbauer International, including Customer Service, Engineering, or other colleagues as necessary—to ensure timely escalation, technical guidance, and follow-through for field technician support.
Provide factory technical support and troubleshooting for Rosenbauer Global Vehicles during production at Rosenbauer America, partnering with production, quality, service and engineering to diagnose issues, clarify build intent, and support timely resolution.
Interpret technical information, build specifications, service manuals, and drawings to assist in troubleshooting.
Document case details, resolutions, and actions taken within Rosenbauer systems.
Review Global Vehicle warranty claims for accuracy, completeness, and coverage eligibility.
Coordinate with Warranty team to ensure proper processing of approved claims.
Ensure proper documentation and traceability for all Global Vehicle related support activities.
Assess the need for on-site technical support based on case complexity and customer impact.
Coordinate field service visits by working closely with the Field Service Supervisor and Service Team.
Provide technical background, case history, and support details to assigned Field Service Technicians.
Track progress of on-site service activities and close cases upon resolution.
Collaborate with Service, Engineering, Warranty, and Quality to escalate complex technical issues and support product improvements.
Communicate effectively with internal teams to ensure consistent and accurate technical guidance.
Support continuous improvement efforts by identifying recurring issues or trends related to Global Vehicle performance.
Performs other duties and responsibilities as required by the supervisor to meet the needs of the department.