Global Transitions Lead

JLL•St. Louis, MO

1d•Remote

About The Position

As the Global Transitions Lead – Lease Administration, you will serve as a strategic member of the senior leadership team, responsible for driving excellence in lease administration transitions across new business implementations, account expansions, and service migrations on a global scale. This role uniquely combines transition management expertise with deep lease administration knowledge, change leadership, and a forward-thinking approach to process transformation through emerging technologies, including AI tools. Working collaboratively with Sales, Account Leadership, Commercial teams, and other JLL Workstream Leads, you will ensure seamless onboarding and integration of lease administration services while maintaining the highest standards of quality, client satisfaction, and operational efficiency. You will be a cultural champion and change agent, driving transformational improvements in how JLL delivers lease administration services globally. This position requires a sophisticated leader with exceptional executive presence who can command the room both internally and externally with clients, while fostering a culture of innovation, excellence, and continuous improvement.

Requirements

10+ years of experience in lease administration, transitions management, project/program management, or account management with demonstrated ability to lead global teams
Deep expertise in lease administration systems and processes, including CoStar (required), Yardi, or similar platforms
Proven track record of successfully managing complex, large-scale transitions across multiple functional areas and geographies
Experience driving process transformation and adopting emerging technologies, including AI-powered tools
Client-facing experience in account management, consulting, or as an internal client advocate
Exemplary executive presence: Gravitas and sophistication to command the room both internally as a senior leader and externally with clients
Strategic mindset: Ability to see the big picture, anticipate future trends, and translate vision into actionable strategies
Transformational leadership: Leads change with energy, resilience, and courage; makes complex decisions and takes calculated risks
Cultural champion: Unwavering ethical standards; drives excellence; innately collaborative; builds trust and fosters inclusive environments
Results-driven: Takes corrective action quickly and decisively when performance falls short; highly accountable with exceptional integrity
Financially astute: Commercially oriented with strong financial acumen and cost management discipline
Influencing and teamwork: Exceptional ability to influence across all organizational levels and work collaboratively through matrixed structures
Advanced knowledge of lease administration processes, including critical date management, lease abstracts, CAM reconciliation, and compliance reporting
Expert proficiency with lease administration platforms, particularly CoStar
Strong program management and problem-solving skills with ability to focus both strategically and tactically
Exceptional analytical ability to identify root causes and drive sustainable solutions
Advanced computer skills in Microsoft Outlook, Teams, Excel, Word, PowerPoint
Ability to rapidly adopt and champion new technologies, including AI tools, and emerging platforms
Exceptional communication skills (written and oral) with ability to articulate complex messages clearly to diverse audiences
Outstanding active listening skills and ability to ask probing questions that uncover risks and opportunities
Proven ability to build and maintain strong relationships at all levels of global organizations
Comfortable presenting to C-suite executives and fielding questions with confidence and poise
Adept at conflict/issue resolution and navigating ambiguous situations
Bachelor's degree in Business, Finance, Information Technology, Real Estate, or related field (required)
Strategic thinker with strong bias toward transformation and execution
Operates with sense of urgency while maintaining attention to quality and detail
Combines curiosity with critical thinking and good judgment
Self-driven; finds ways to be impactful and create value
Thrives in fast-paced, ambiguous environments and can drive projects to completion independently
Detail-oriented and process-driven with orientation toward continuous improvement
High perseverance and resourcefulness; keeps driving to find solutions
Agile and able to handle changes in direction calmly and effectively
Values high-quality work and has track record of delivering excellence

Nice To Haves

Change management certification (Prosci) or Project Management Professional (PMP) a plus

Responsibilities

Define, document, and continuously enhance the global lease administration transition approach based on customer feedback, emerging technologies, and evolving market trends
Lead the adoption and integration of AI-powered tools and automation to optimize lease administration transitions, data migration, and quality assurance processes with supper of JLL Tech
Drive step-change improvements in transition processes, eliminating inefficiencies and building scalable, sustainable frameworks
Collaborate with Product Management and JLL Technologies to influence the development and deployment of lease administration platforms and tools
Establish best practices and standardized methodologies while allowing appropriate regional flexibility
Serve as a thought leader and strategic advisor to senior leadership on lease administration transition capabilities and market positioning
Oversee the end-to-end management of lease administration transitions for designated clients and services across all global regions
Ensure seamless integration of lease administration systems (CoStar, Yardi, or other client-specific platforms) during transitions
Collaborate with Workstream Leads to identify and execute all lease administration-specific transition requirements, including data templates, lease abstracts, critical date tracking, and compliance documentation
Clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately
Monitor progress toward implementation dates and proactively escalate issues to maintain schedules and budgets
Ensure effective handover from Transition to Account Teams with comprehensive documentation and knowledge transfer
Lead regular global transition meetings to discuss progress, issues, risks, and mitigation strategies
Build and maintain strong relationships with key internal stakeholders across Sales, Account Management, Operations, Finance, Legal, JLL Technologies, and support functions
Serve as a strong advocate for clients, ensuring their voice drives continuous improvement
Participate in client presentations and serve as the subject matter expert on lease administration transition capabilities
Collect and act on feedback through client voice surveys and individual customer implementation reviews
Proactively engage with clients, Senior Leadership, and Account Teams to ensure exceptional client satisfaction from day one
Establish rigorous quality standards for lease administration data migration, ensuring accuracy, completeness, and compliance with contractual obligations
Ask probing questions to identify risks and develop timely mitigation plans in collaboration with appropriate JLL and client resources
Ensure all lease administration data templates are completed accurately and on time
Leverage CoStar and other lease administration tools to validate data integrity throughout the transition process
Monitor and report on key performance indicators related to transition scope, schedule, budget, and customer satisfaction
Develop cost estimating tools for lease administration transitions and track actual costs against budgets
Identify and implement efficiency opportunities to optimize transition costs while maintaining quality
Work with Controllership on appropriate financial treatment and reporting
Recruit, develop, and retain a team of experienced lease administration transition professionals recognized as industry leaders
Foster a culture of innovation, collaboration, excellence, and continuous learning
Provide mentorship and coaching to build deep bench strength in lease administration transition capabilities
Promote individual development and high-performance standards across the team