Global Transition Lead- Portfolio Solutions

JLL • Los Angeles, CO

1d • Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Global Transition Lead – Portfolio Solutions JLL’s global Portfolio Solutions business partners with clients across industry sectors to enhance the performance of their real estate portfolios and people. Through a comprehensive global service delivery platform, Portfolio Solutions provides a diverse range of services, strategy and digital solutions that address the entire real estate cycle on a local to global scale for more than 500 clients across 80 countries. JLL is committed to creating, delivering, and managing environments that inspire people to do their best work. What this job involves: The Global Transition Lead – Portfolio Solutions is charged with executing new business transitions, account expansions, stabilization, optimization and transformation programs for JLL Portfolio Solutions. The role works collaboratively with the Client, Sales, Commercial, JLL Portfolio Services divisions and other JLL Workstreams to provide comprehensive Client Onboarding services to ensure Client delight. This role is expected to lead multiple Client onboards at one time, both directly and through a team of direct and matrixed employees. The Global Success leader must be a strong change leader for large, key client transitions and a team player and work with other members of the business to meet all key performance indicators required by the contract. Demonstrated experience in managing complex projects to successful outcomes is paramount as is the ability to think strategically, act proactively and with a sense of urgency.

Requirements

• Experienced former Account Directors or senior leaders of large accounts that have been successful in onboarding, renewing, or expanding with their former Clients
• Bachelor’s degree in business , Finance, Information Technology, or related field
• 10-15 years of experience with continuous improvement and/or business partnering
• Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals
• Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement
• Exceptional ability to solve problems and think analytically
• Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly)
• Ability to work directly with key stakeholders to gather and interpret functional requirements
• Insight and experience in working with subject matter experts in various service lines and support groups areas
• Relationship building skills - able to influence others to generate desired results consistently
• Proactive and self-directed in work habits
• Highly skilled in time management to facilitate involvement in multiple projects
• Leadership qualities such as conflict/issue resolution skills
• Ability to travel 20-30% of time

Nice To Haves

• Change management certified, Prosci or LaMarsh preferred

Responsibilities

• Lead point of Accountability for Portfolio Solutions Transitions
• Act as the primary layer of engagement with Client leadership and early onboarded account leadership
• Oversight of the transition plan to ensure it is in-line with agreed upon client expectations
• Coordination of and collaboration with Workstream leads to ensure they are properly invested and accountable to the transition (e.g., HR, Lease Administration, Consulting, Transaction Management/Brokerage, Commercial, Business Technology)
• Ensure all workstream leads actively participate during Transition and provide required information timely
• With the support of an Implementation Manager, clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately
• Monitor the progress toward the implementation date and escalate as to stay on schedule
• Ensure an effective handover from Transition to the account team and ensure a clear understanding of roles and responsibilities of the account team as the Stabilization phase is entered
• Ensure accountability for agreed upon key transition, stabilization and optimization protocols throughout the onboarding process (communications, meetings etc.)
• Clarify and communicate onboarding objectives including detailed understanding of client expectations, status of deliverables and success criteria
• Constantly and proactively communicate to all Key Stakeholders throughout the Transition
• Ask probing questions to identify risk and, working with appropriate JLL Account, Platform, Workstream and client resources, develop timely solutions to mitigate that risk
• Lead Transition meetings and facilitate progress, issue and risk identification
• Effectively monitor and manage the transition budget
• Lead stabilization and optimization process after transition
• Create Stabilization and Optimization plans to complete contractual obligations that were unable to be completed during transition and/or detailed in the contract as post Go Live
• Lead the completion of the optimization plan with the on-account team and workstreams
• Lead transition support for sales pursuits
• Create content needed for written responses
• Attend presentations and yellow pad sessions for pursuits
• Attend sales pipeline calls
• Lead process improvement initiatives
• Work with leadership team to identify and lead initiative to bring efficiency and effectiveness to the overall Client onboarding process
• Build long term partnerships with Division Presidents, Managing Directors, Account Directors and Leasing Advisory leaders to support the Portfolio Solutions business and resources needing to onboard new client for that service area.
• May partner with leaders across other service areas in multi service line opportunities.
• Work with Consulting and on team Change Managers to facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption
• Support the preparation of change management strategies as Client Readiness Transformation Transition Communication
• Key Performance Measures Transition Scope: Ensure clarification of transition scope before onset of project
• Identify/escalate changes to agreed transition scope so remains aligned with agreed schedule and budget
• Transition Schedule: Ensure schedule for agreed scope and budget is delivered within time planned
• Transition Budget: Control approach and scope so cost of transition is within agreed transition budget
• Customer Satisfaction: Scores and comments reflect end-user satisfaction, and continuous improvement

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior