Global Technology Support Specialist

Feed the Children • Oklahoma City, OK

2d

About The Position

The Global Technology Support Specialist is responsible for providing Level 1 hands-on technical support to end users globally across the organization. This role ensures the stability and efficiency of information technology systems, supporting hardware, software base application, and contributes to continuous improvement of Information Technology support processes in collaboration with the global IT team.  This position will work within the IT ticketing system and configure new devices that support a seamless global work environment.  This position reports directly to the Vice President of Information Technology.

Requirements

• Bachelor’s degree in Computer Science or Management Information Systems preferred.  High school diploma required.
• 3+ years of experience in IT support or held desk roles
• Strong knowledge of IT infrastructure, including hardware and software systems.
• Networking experience with the ability to troubleshoot basic networking issues such as: Cabling issues TCP/IP issues Wi-Fi connections Connection issues due to computer hardware or firmware requirements Windows 11 or better support experience
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills with the ability to interact effectively with both technical and non-technical stakeholders.
• Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Nice To Haves

• Experience with Microsoft Intune preferred
• Experience working with Apple Macintosh products preferred
• Fluency in the Spanish language preferred

Responsibilities

• Provide Level 1 technical assistance to end users for hardware, software, and peripheral devices.
• Troubleshoot Information Technology issues related to desktops, laptops, mobile devices, printers, and collaboration tools.
• Install and configure desktop and laptop systems using Microsoft Intune and Patch My PC.
• Deliver remote technical support to users across multiple regions.
• Collaborate with the Global IT team to identify and implement process improvements.
• Respond to technical support tickets from employees or departments facing technical difficulties.
• Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.
• Ensure compliance with all relevant regulations and laws; maintain accountability standards.
• Performs other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED