GSD Global Support Tech Generalist, English and Spanish Required, Employee IT Support Team

The Church of Jesus Christ of Latter-day Saints • Riverton, UT

45d • Hybrid

About The Position

The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Requirements

• English and Spanish required.
• Must be a member of the Church who is worthy of a temple recommend.
• Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church.

Responsibilities

• Supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures.
• Serves as the initial point of contact for technical support.
• Gathers and analyzes information about user issues.
• Answers basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products.
• Determines the best way to resolve user problems.
• Responds to customer inquiries accurately and in a timely manner using phone, email, and electronic messages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed