Global Strategic Sr. Operations Manager, Uber Direct

Uber•New York, NY

50d•$129,000 - $143,000

About The Position

As a Global Strategic Sr. Operations Manager on the Uber Direct Strategic Operations team, you'll lead global initiatives that improve merchant operations and power growth at scale. This role is responsible for turning operational challenges into structured strategies, aligning stakeholders across regions and functions, and delivering solutions that scale globally while meeting local needs.

Requirements

5 years of experience in strategy, operations, or analytics within high-growth or matrixed environments.
Bachelor's Degree

Nice To Haves

Experience with merchant ecosystems, pricing/billing systems, or CRMs is a plus
7 years of experience in strategy, operations, or analytics within high-growth or matrixed environments
Proven ability to drive ambiguous, cross-functional projects from design through global implementation
Strong analytical skills and comfort working with data to discover and surface insights
Excellent communication skills with the ability to influence senior stakeholders across regions

Responsibilities

Guide product planning and prioritization across countries to connect market realities with our business strategy and product offerings.
Implement scalable global strategies by synthesizing regional efforts and aligning teams on unified frameworks that balance local needs with global priorities.
Lead special projects to solve emerging global challenges-owning everything from problem structuring and data analysis to strategy development, stakeholder alignment, and cross-functional implementation.
Connect market insights across regions to spot patterns, share learnings, and help local teams adopt and scale solutions more effectively.
Track and analyse key operational KPIs to identify trends and root causes, and proactively recommend and implement solutions.

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