Sr Manager, Global Strategic Accounts

PayPal•San Jose, CA

About The Position

The Global Strategic Accounts Sr Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth. Responsibilities will include owning the overall strategy and commercial goals for these partnerships with a particular focus on developing a pipeline of value-based opportunities and fostering new strategic relationships. The best candidate will have experience of account and portfolio management practices including Account Planning, strategic visioneering with and for customers.

Requirements

8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
10+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
Recognizes and understands critical cultural approaches to doing business globally.
Executive presentation skills; including in-person, written, and verbal.

Responsibilities

Lead complex projects of diverse scope requiring an understanding of current business trends.
Determine methods and procedures for new or special assignments.
Drive product adoption and ensure clients are enabled on key products.
Advocate for customer needs with cross-functional teams to drive effective sales motion.
Support merchant retention and identify opportunities for upsell and cross-sell.
Is accountable for assigned portfolio of partners, and owns senior strategic relationships, positioning themselves as a trusted advisor.
Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
Accelerate results through superior pipeline management, up-to-date pipeline reporting, navigating internal and external product roadmaps, and influencing resource allocation.
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
Drive merchant retention, including churn mitigation / negotiation, and renewal processes
Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.