Sr Manager, Global Strategic Accounts

PayPal • San Jose, CA

1d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job requires leading complex projects and participates in problem resolution for PayPal's top global merchants. A Sr Manager would focus on global process improvements and strategic account management to maximize revenue and ensure customer satisfaction and loyalty. Job Description: Essential Responsibilities: Lead complex projects of diverse scope requiring an understanding of current business trends. Determine methods and procedures for new or special assignments. Drive product adoption and ensure clients are enabled on key products. Advocate for customer needs with cross-functional teams to drive effective sales motion. Support merchant retention and identify opportunities for upsell and cross-sell. Expected Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: What you need to know about the role- The Global Strategic Accounts Sr Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth. Responsibilities will include owning the overall strategy and commercial goals for these partnerships with a particular focus on developing a pipeline of value-based opportunities and fostering new strategic relationships. Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals. By establishing and growing business and technical relationships as well as managing the interactions with executive sponsors with the partner, this executive will be responsible for driving growth and further adoption and integration of PayPal’s business assets. The best candidate will have experience of account and portfolio management practices including Account Planning, strategic visioneering with and for customers. Meet our team The Sr Account Manager is responsible for building and executing strategies to grow commercial and strategic relationships with some of PayPal’s largest partners globally. Reporting to the Director, Global Strategic Accounts who leads the PayPal GSA Marketplaces and Shipping - US segment, the role will require a significant track record of driving incremental commercial growth via strategic account leadership and successful executive engagement in a complex solution selling and competitive environment. Ultimately, this high-level performer is expected to increase PayPal’s relevance with some of the most influential companies in the world. Your way to impact The ideal candidate will possess a combination of experience (sales/business development, product, marketing & executive) allowing for effective engagement with key partners at several levels. The candidate should also have a demonstrated ability to think strategically about new business models, product integrations, and technical challenges as well as build and convey compelling value propositions and drive innovation with partners.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 10+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
• Recognizes and understands critical cultural approaches to doing business globally.
• Executive presentation skills; including in-person, written, and verbal.

Responsibilities

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for assigned portfolio of partners, and owns senior strategic relationships, positioning themselves as a trusted advisor.
• Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
• Own and drive revenue growth by identifying cross-sell and upsell opportunities, product opportunities, and jointly develop plans aimed at attaining partner needs, PayPal strategic objectives and assigned revenue quotas.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Accelerate results through superior pipeline management, up-to-date pipeline reporting, navigating internal and external product roadmaps, and influencing resource allocation.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Prepare and deliver business reviews to PayPal and partner leadership teams.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
• Understand complex technology solutions that span mobile, e-commerce, point of sale, processing, and other interfaces to design comprehensive and meaningful consumer experiences that drive business results for global merchants.
• Identify opportunities to increase PayPal’s share of checkout and influence merchants to adopt recommended optimization strategies that will increase overall PayPal awareness.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Benefits

• PayPal is committed to fair and equitable compensation practices.
• The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
• For more information, visit https://www.paypalbenefits.com.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• At PayPal, we’re committed to building an equitable and inclusive global economy.
• That’s why we offer benefits to help you thrive in every stage of life.
• We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees