Global Strategic Account Manager
PayPal•San Jose, CA
•$124,600 - $305,800•Hybrid
About The Position
This job involves managing operational relationships with PayPal's global merchants, supporting account managers in strategic initiatives, and driving customer satisfaction and loyalty. A manager would focus on business or process improvements within the function and contributes to revenue retention and growth.
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Responsibilities
- Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
- Support Account Manager with operational and administrative tasks to ensure account success.
- Coordinate with Onboarding Manager, Solutions Architect, and Engineering team for smooth customer onboarding and integration.
- Drive net new business prospecting and support Account Manager's prospecting efforts.
- Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.
Benefits
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security
- Support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Senior
